Shipping policy

MyMobile uses the services of the following carriers to deliver your products anywhere in Australia.

Shipping Type

Warehouse to Retail shop the express to you  ( free )

The order is Sent to our warehouse, there we pack all daily orders in one box and send it via DHL to our retail shop in brisbane city. Once we received the orders we inspect, pack and ship via express post, upload the tracking number. This process normally take about 7 to10 days 

DHL Direct 

The order is Sent to our warehouse, there we pack and send it via DHL direct uploading the tracking number ,This process takes about 5 to 7 days  with a small free of $39.99

Australia Post

This postal service reaches every corner of Australia. We use this service for smaller items shipped from our Australian-based warehouses (ie Regular and Registered Post). If available, tracking of parcels can be performed online (http://auspost.com.au/track/).

DHL

This courier service provides expedited deliveries to the majority of areas within Australia. We use this service for parcels shipped from our international-based warehouses (ie International Shipping). A signature is required for deliveries and must be to a physical street address only (ie No PO Boxes). Tracking of parcels can be performed online (http://www.dhl.com.au/en/express/tracking.html).

Shipping Terms and Conditions:

• All shipping fees listed are non-negotiable and non-refundable.
• All delivery times are given as a guide only and are in no way guaranteed by MyMobile or the carrier.
• Any failed deliveries due to inaccurate or incomplete shipping details provided by the buyer or unavailability of the receiver will incur a $25.00 re-delivery fee.
• Once an item has been shipped, it is the buyer’s responsibility to liaise with the shipping carrier in relation to the delivery of their parcel.
• Once a parcel is accepted and signed for, it will be deemed to be delivered and will no longer be available to claimed under transit insurance.
• If a parcel is damaged in transit, the receiver must reject the delivery and advise MyMobile and the shipping carrier immediately.
• If a parcel is lost in transit, the buyer must open an investigation with the shipping carrier.
• MyMobile will only arrange replacement of the order once the investigation has been completed and providing the buyer selected transit insurance at the time of the initial purchase.

persuasive summary:

• Flagship-Grade Display with Dazzling Brightness: The 6.7-inch AMOLED display offers a truly immersive experience with 1 billion colors, 120Hz refresh rate, and 2000 nits peak brightness—making it perfect for outdoor visibility, HDR video, and ultra-smooth scrolling. The ultra-thin bezels (90.6% screen-to-body ratio) and Gorilla Glass 7i protection ensure both elegance and durability. Whether you're gaming, watching HDR content, or scrolling social media, the visuals are always vibrant and fluid.
  
  
• Professional Dual-Camera System: Capture high-end photography with the 50MP Sony sensor, which features optical image stabilization (OIS), multi-directional PDAF, and wide aperture for exceptional low-light shots. Complemented by an 8MP 112° ultra-wide lens, the camera system also supports 4K video at 30fps and 1080p slow motion, while gyro-EIS ensures stable footage. It's a true photography powerhouse packed into a sleek form factor.
  
  
• Snapdragon 7s Gen 2 + 8GB RAM: Powered by the advanced Snapdragon 7s Gen 2 (4nm) chipset and 8GB RAM, the Realme 13 Pro delivers effortless multitasking, gaming, and app performance. The Adreno 710 GPU ensures fluid graphics rendering, while Realme UI 5.0 based on Android 14 enhances responsiveness and personalization. It's built for users who demand speed, efficiency, and seamless day-to-day use.
  
  
• Massive 5200mAh Battery with Rapid 45W Charging: With a high-capacity 5200mAh battery, the Realme 13 Pro keeps going for longer—easily lasting a full day of heavy use. The 45W fast charging powers the battery to 50% in just 27 minutes, ensuring you're never left waiting. Ideal for travelers, streamers, and professionals on the move, this battery setup offers reliability and convenience in one package.
  
  
• Premium Build, IP65 Water Resistance & Future-Proof Connectivity: Crafted for durability and style, the phone boasts an IP65 rating, protecting it against dust and water jets. It supports dual SIM 5G, Wi-Fi 6, Bluetooth 5.2, and 360° NFC (region-specific)—ensuring top-tier connectivity wherever you are. Under-display fingerprint scanning, Hi-Res stereo audio, and a refined finish in Emerald Green or Monet Purple round out the premium user experience.

The Realme 13 Pro 5G redefines mid-range excellence, combining flagship-grade display technology, professional photography, Snapdragon power, and long-lasting battery life in a stylish, rugged package. With features typically found in premium smartphones, it’s an ideal choice for those who want top-tier performance and design without the flagship price tag.

Powerful Performance with 8GB RAM and Smart Optimization

The realme 13 Pro Dual SIM 5G delivers powerful, efficient performance backed by 8GB of RAM and a responsive next-gen chipset. Whether you're browsing, gaming, or managing multiple apps, the device offers smooth multitasking and rapid app launches. Combined with realme’s software enhancements and dynamic RAM expansion, the 13 Pro ensures a fluid, lag-free experience that adapts to your daily needs with ease.

Seamless 5G Connectivity for a Hyper-Fast Experience

Stay connected at the speed of life with advanced 5G capabilities on the realme 13 Pro. Enjoy ultra-fast downloads, low-latency online gaming, and uninterrupted video streaming. Dual SIM support adds flexibility for managing personal and professional communications, while the device’s intelligent network management keeps you connected with strong, stable signal performance wherever 5G is available.

Stylish Design Built for Everyday Use

The realme 13 Pro combines contemporary style with practical durability. Its sleek, modern design features a large immersive display, slim profile, and refined finish that feels great in hand. Built for everyday life, the device offers scratch-resistant materials and solid construction, making it a reliable choice whether you're commuting, working, or enjoying media on the go.

At MyMobile, we stand behind the quality of our products with confidence, offering a comprehensive warranty included in the standard purchase price. Here's an in-depth look at what our warranty entails:

1. Australia-wide Warranty: Every product purchased from MyMobile comes with a warranty covering defects in materials and workmanship for a period listed below from the date of purchase. This warranty extends across Australia, ensuring our customers receive reliable support no matter where they are located.
2. Second-Hand Devices: For those opting for second-hand devices, rest assured they are backed by a 6-month warranty. We understand the importance of providing assurance even with pre-owned products, ensuring your satisfaction and peace of mind.
3. Australian Stock Devices: Devices sourced from Australian stock enjoy an extended warranty period of 24 months. We prioritize quality and reliability with locally sourced products, offering an additional level of assurance for our customers.
4. Imported Devices: Imported devices come with a 12-month warranty, providing adequate coverage for products sourced internationally. While these devices offer the same level of functionality and performance, our warranty ensures your investment is protected against unforeseen issues.
5. Repair Centers in Australia : MyMobile operates repair a center in Brisbane city, making it convenient for customers to access repair services when needed. Whether you're in Sydney, Melbourne, elsewhere, our service center ensures prompt and reliable assistance.
6. Assessment and Repair Guarantee: We guarantee assessments within 5 days of receipt, often completing them in even less time. For repairs, we aim to have your device back to you within 30 working days, with most repairs completed in under a week. In the rare event that we're unable to repair your device, we'll provide a replacement phone to minimize any inconvenience.
7. Return Postage Included: To streamline the warranty process, we cover the cost of return postage for items being sent back to us for repair or replacement. This service is available for customers within Australia, ensuring a hassle-free experience when seeking warranty support.
8. Detailed Warranty Period: Our warranty period begins upon receipt by the first end-user and varies depending on the component of the device. For example, the mobile device itself is covered for the specified period, while consumable parts and accessories have their respective warranty durations.
9. Transparency and Accountability: At MyMobile, we believe in transparency and accountability throughout the warranty process. We provide clear guidelines on warranty coverage, repair procedures, and customer responsibilities to ensure a smooth and fair experience for all parties involved.
10. Continued Commitment to Quality: Beyond the warranty period, MyMobile remains committed to delivering high-quality products and exceptional customer service. While our warranty provides coverage for specified defects and issues, we strive to exceed expectations in all aspects of our business to earn your trust and loyalty.

In summary, MyMobile's extended warranty offers comprehensive coverage, prompt service, and ongoing support to ensure your satisfaction and peace of mind with every purchase. We stand behind the quality of our products and are dedicated to providing a positive experience for all our customers, regardless of the device type selected.

Important Information 

Regarding warranty provisions, the Warranty Period will adhere to legal constraints and will not be extended, renewed, or transferable with subsequent resale, repair, or replacement of the item, unless sold through an authorized MyMobile wholesale channel. Repaired parts will be warranted for the remainder of the original Warranty Period or for sixty (60) days from the date of repair, whichever is longer.

If a replacement handset is offered, every effort will be made to provide a handset of the same make and model. In cases where an exact replacement is not feasible, MyMobile reserves the right to replace the item with a functionally equivalent model at its discretion. Should the original product be unavailable, a similar product up to the same value may be provided, determined by the last retail price of MyMobile prior to the replacement. It's important to note that replacements are not redeemable for cash, and the warranty from the original item will transfer to the replacement. This warranty cannot be extended or renewed in any manner and will expire on the same date as the original warranty item's expiration.

Regarding shipping, we do not accept liability for any shipping costs to or from non-Australian or New Zealand locations. Furthermore, we do not assume responsibility for any loss or damages that may occur during the transit of sent items or any tax-related fees for international shipments.

Upon receiving authorization with an RMA code, customers are expected to return the item or the affected part (if applicable) to the nominated Care Centre or MyMobile designated service location before the Warranty Period expires.

When making a Limited Warranty claim, customers may be required to present the item (or affected part), the original proof of purchase, which should be legible and unmodified, indicating the seller's name and address, purchase date and location, and the product type, as well as the IMEI or other serial number. It's important to note that this Limited Warranty only extends to the original, first end-user of the item and is not assignable or transferable to any subsequent purchaser. Lack of proof of purchase may hinder your ability to demonstrate contracting party status. Subsequent purchasers are encouraged to seek clarification of their rights from the ACCC.

Additionally, it's important to note that this Limited Warranty does not cover user manuals or any third-party software, settings, content, data, or links, whether included or downloaded during installation, assembly, shipping, or at any other point in the delivery chain.

To the extent permitted by applicable law, the repairer does not warrant that any manufacturer’s software will meet your requirements, work in combination with any hardware or software applications provided by a third party, or that the operation of the software will be uninterrupted or error-free.

Furthermore, the warranty does not extend to normal wear and tear (including wear and tear of camera lenses, batteries, or displays), transport costs (unless specified in the warranty option), defects caused by rough handling, misuse of the item, or any other acts beyond the reasonable control of MyMobile.

This Limited Warranty also excludes defects or alleged defects where the item was used with, or connected to, products, accessories, software, and/or services not manufactured, supplied, or authorized by MyMobile, or was used otherwise than for its intended use. Additionally, defects caused by viruses from unauthorized access to services, accounts, computer systems, or networks are not covered.

Defects where the battery has been short-circuited or where the seals of the battery enclosure or cells are broken and show evidence of tampering are also excluded from this warranty. Similarly, defects where the battery has been used in items other than those for which it has been specified are not covered.

This Limited Warranty does not apply if the item has been opened, modified, or repaired by anyone other than an authorized service center, or if it is repaired using unauthorized spare parts. Additionally, it does not apply if the item’s serial number, mobile accessory date code, or IMEI number has been altered or made illegible in any way.

Furthermore, the warranty does not apply if the item has been exposed to moisture, dampness, extreme thermal or environmental conditions, corrosion, oxidation, spillage of food or liquid, or influence from chemical products.

Lastly, the use of non-standard subscriber identity modules (SIMs) immediately voids all warranty offered with the handset. This includes copied SIMs, dual or multi-SIM modules, SIM adapters/carriers, or the use of a micro-SIM in a standard-sized SIM slot.