Shipping policy

MyMobile uses the services of the following carriers to deliver your products anywhere in Australia.

Shipping Type

Warehouse to Retail shop the express to you  ( free )

The order is Sent to our warehouse, there we pack all daily orders in one box and send it via DHL to our retail shop in brisbane city. Once we received the orders we inspect, pack and ship via express post, upload the tracking number. This process normally take about 7 to10 days 

DHL Direct 

The order is Sent to our warehouse, there we pack and send it via DHL direct uploading the tracking number ,This process takes about 5 to 7 days  with a small free of $39.99

Australia Post

This postal service reaches every corner of Australia. We use this service for smaller items shipped from our Australian-based warehouses (ie Regular and Registered Post). If available, tracking of parcels can be performed online (http://auspost.com.au/track/).

DHL

This courier service provides expedited deliveries to the majority of areas within Australia. We use this service for parcels shipped from our international-based warehouses (ie International Shipping). A signature is required for deliveries and must be to a physical street address only (ie No PO Boxes). Tracking of parcels can be performed online (http://www.dhl.com.au/en/express/tracking.html).

Shipping Terms and Conditions:

• All shipping fees listed are non-negotiable and non-refundable.
• All delivery times are given as a guide only and are in no way guaranteed by MyMobile or the carrier.
• Any failed deliveries due to inaccurate or incomplete shipping details provided by the buyer or unavailability of the receiver will incur a $25.00 re-delivery fee.
• Once an item has been shipped, it is the buyer’s responsibility to liaise with the shipping carrier in relation to the delivery of their parcel.
• Once a parcel is accepted and signed for, it will be deemed to be delivered and will no longer be available to claimed under transit insurance.
• If a parcel is damaged in transit, the receiver must reject the delivery and advise MyMobile and the shipping carrier immediately.
• If a parcel is lost in transit, the buyer must open an investigation with the shipping carrier.
• MyMobile will only arrange replacement of the order once the investigation has been completed and providing the buyer selected transit insurance at the time of the initial purchase.

Explore the Versatility of the Nubia Z70S Ultra 5G

• Next-Gen Power with Snapdragon 8 Elite & UFS 4.0: At its core, the Nubia Z70S Ultra is powered by the cutting-edge Snapdragon 8 Elite chipset (3nm), featuring an octa-core CPU with dual 4.32GHz Oryon V2 Phoenix L cores for peak performance. This is paired with 12GB of RAM and ultra-fast UFS 4.0 256GB storage, making it a dream for gamers, creators, and professionals alike. Whether you're editing 8K videos, playing the latest AAA mobile games, or juggling multiple apps, the Z70S Ultra delivers unmatched speed and responsiveness.
  
  
• Industry-Leading Display: 6.85" 144Hz AMOLED: Immerse yourself in a 6.85-inch AMOLED display that’s not only massive but also ultra-fluid with its 144Hz refresh rate. It supports HDR10, peaks at a stunning 2000 nits brightness, and offers a sharp 2688 x 1216 resolution (~431 ppi). Whether gaming under the sun or streaming HDR content indoors, the display’s vivid colors, deep blacks, and ultra-responsive touch make it a visual masterpiece.
  
  
• Flagship Camera Array with Laser AF: The triple-camera setup is a mobile photographer’s dream. The main 50MP 35mm standard lens with OIS offers sharp, cinematic results, while the 64MP periscope telephoto enables 2.7x optical zoom and near-macro focusing from 15cm. Add a 50MP ultrawide with a 122˚ field of view and you have every scenario covered—from sweeping landscapes to tight portraits. Record in 8K at 30fps or 4K up to 120fps, complete with HDR10 and 10-bit color for professional-quality footage.
  
  
• Ultra-Durable Build with IP69 Rating & Eco-Leather Finish: Designed for those who demand toughness with style, the Z70S Ultra features Corning Gorilla Glass 7i, a rugged aluminum frame, and a silicone polymer (eco-leather) back. It is IP68/IP69 rated, meaning it's not only dust-tight but can also withstand high-pressure water jets and immersion—ideal for adventurous users or those working in demanding environments. Its unique material design also ensures both durability and comfort in hand.
  
  
• Massive 6600mAh Battery with 80W Fast Charging: With a huge 6600mAh battery, the Z70S Ultra is built for extended power users. Whether you're gaming, working remotely, or shooting 8K videos, the phone keeps up all day—and when it’s time to recharge, the 80W wired charging ensures you’re back to 100% in no time. Complementing the visual experience are stereo speakers, Snapdragon Sound, aptX Lossless, and 24-bit/192kHz Hi-Res audio, making it a treat for audiophiles as well.

The Nubia Z70S Ultra is a no-compromise flagship built for users who want elite performance, rugged durability, and professional camera power in one sleek package. With the Snapdragon 8 Elite chipset, a 144Hz HDR10 display, pro-grade triple camera, and IP69-level protection, it redefines what a top-tier smartphone should be. Whether you’re a power user, mobile content creator, or just want the best tech in your pocket, the Z70S Ultra stands at the very top of 2025’s smartphone hierarchy.

Unmatched Performance with Flagship Power and 12GB RAM

The Nubia Z70S Ultra is built for those who demand flagship-level speed and power. With 12GB of RAM and a high-performance processor at its core, it offers lightning-fast multitasking, smooth app transitions, and effortless handling of demanding tasks like gaming, video editing, and streaming. Whether you're switching between productivity apps or pushing the limits with high-frame-rate gaming, the Z70S Ultra delivers a consistently fluid and responsive experience without compromise.

Exceptional 5G Connectivity

Equipped with advanced 5G capabilities, the Nubia Z70S Ultra ensures blazing-fast download and upload speeds, ultra-low latency, and a reliable connection no matter where you are. Ideal for work, play, and everything in between, this device supports dual nano SIMs, giving you flexibility for managing personal and professional use. From high-quality video calls to seamless streaming and online gaming, the Z70S Ultra keeps you connected at top speed.

Premium Design with Professional Durability

Crafted with a sleek and bold aesthetic, the Nubia Z70S Ultra combines modern design with durable materials for a phone that looks as powerful as it performs. Its flat-edge frame, near bezel-less display, and premium build quality offer a refined in-hand feel. Built for everyday resilience, the device is made to withstand the demands of modern life—perfect whether you’re working on the go or capturing pro-level content with its advanced camera system.

At MyMobile, we stand behind the quality of our products with confidence, offering a comprehensive warranty included in the standard purchase price. Here's an in-depth look at what our warranty entails:

1. Australia-wide Warranty: Every product purchased from MyMobile comes with a warranty covering defects in materials and workmanship for a period listed below from the date of purchase. This warranty extends across Australia, ensuring our customers receive reliable support no matter where they are located.
2. Second-Hand Devices: For those opting for second-hand devices, rest assured they are backed by a 6-month warranty. We understand the importance of providing assurance even with pre-owned products, ensuring your satisfaction and peace of mind.
3. Australian Stock Devices: Devices sourced from Australian stock enjoy an extended warranty period of 24 months. We prioritize quality and reliability with locally sourced products, offering an additional level of assurance for our customers.
4. Imported Devices: Imported devices come with a 12-month warranty, providing adequate coverage for products sourced internationally. While these devices offer the same level of functionality and performance, our warranty ensures your investment is protected against unforeseen issues.
5. Repair Centers in Australia : MyMobile operates repair a center in Brisbane city, making it convenient for customers to access repair services when needed. Whether you're in Sydney, Melbourne, elsewhere, our service center ensures prompt and reliable assistance.
6. Assessment and Repair Guarantee: We guarantee assessments within 5 days of receipt, often completing them in even less time. For repairs, we aim to have your device back to you within 30 working days, with most repairs completed in under a week. In the rare event that we're unable to repair your device, we'll provide a replacement phone to minimize any inconvenience.
7. Return Postage Included: To streamline the warranty process, we cover the cost of return postage for items being sent back to us for repair or replacement. This service is available for customers within Australia, ensuring a hassle-free experience when seeking warranty support.
8. Detailed Warranty Period: Our warranty period begins upon receipt by the first end-user and varies depending on the component of the device. For example, the mobile device itself is covered for the specified period, while consumable parts and accessories have their respective warranty durations.
9. Transparency and Accountability: At MyMobile, we believe in transparency and accountability throughout the warranty process. We provide clear guidelines on warranty coverage, repair procedures, and customer responsibilities to ensure a smooth and fair experience for all parties involved.
10. Continued Commitment to Quality: Beyond the warranty period, MyMobile remains committed to delivering high-quality products and exceptional customer service. While our warranty provides coverage for specified defects and issues, we strive to exceed expectations in all aspects of our business to earn your trust and loyalty.

In summary, MyMobile's extended warranty offers comprehensive coverage, prompt service, and ongoing support to ensure your satisfaction and peace of mind with every purchase. We stand behind the quality of our products and are dedicated to providing a positive experience for all our customers, regardless of the device type selected.

Important Information 

Regarding warranty provisions, the Warranty Period will adhere to legal constraints and will not be extended, renewed, or transferable with subsequent resale, repair, or replacement of the item, unless sold through an authorized MyMobile wholesale channel. Repaired parts will be warranted for the remainder of the original Warranty Period or for sixty (60) days from the date of repair, whichever is longer.

If a replacement handset is offered, every effort will be made to provide a handset of the same make and model. In cases where an exact replacement is not feasible, MyMobile reserves the right to replace the item with a functionally equivalent model at its discretion. Should the original product be unavailable, a similar product up to the same value may be provided, determined by the last retail price of MyMobile prior to the replacement. It's important to note that replacements are not redeemable for cash, and the warranty from the original item will transfer to the replacement. This warranty cannot be extended or renewed in any manner and will expire on the same date as the original warranty item's expiration.

Regarding shipping, we do not accept liability for any shipping costs to or from non-Australian or New Zealand locations. Furthermore, we do not assume responsibility for any loss or damages that may occur during the transit of sent items or any tax-related fees for international shipments.

Upon receiving authorization with an RMA code, customers are expected to return the item or the affected part (if applicable) to the nominated Care Centre or MyMobile designated service location before the Warranty Period expires.

When making a Limited Warranty claim, customers may be required to present the item (or affected part), the original proof of purchase, which should be legible and unmodified, indicating the seller's name and address, purchase date and location, and the product type, as well as the IMEI or other serial number. It's important to note that this Limited Warranty only extends to the original, first end-user of the item and is not assignable or transferable to any subsequent purchaser. Lack of proof of purchase may hinder your ability to demonstrate contracting party status. Subsequent purchasers are encouraged to seek clarification of their rights from the ACCC.

Additionally, it's important to note that this Limited Warranty does not cover user manuals or any third-party software, settings, content, data, or links, whether included or downloaded during installation, assembly, shipping, or at any other point in the delivery chain.

To the extent permitted by applicable law, the repairer does not warrant that any manufacturer’s software will meet your requirements, work in combination with any hardware or software applications provided by a third party, or that the operation of the software will be uninterrupted or error-free.

Furthermore, the warranty does not extend to normal wear and tear (including wear and tear of camera lenses, batteries, or displays), transport costs (unless specified in the warranty option), defects caused by rough handling, misuse of the item, or any other acts beyond the reasonable control of MyMobile.

This Limited Warranty also excludes defects or alleged defects where the item was used with, or connected to, products, accessories, software, and/or services not manufactured, supplied, or authorized by MyMobile, or was used otherwise than for its intended use. Additionally, defects caused by viruses from unauthorized access to services, accounts, computer systems, or networks are not covered.

Defects where the battery has been short-circuited or where the seals of the battery enclosure or cells are broken and show evidence of tampering are also excluded from this warranty. Similarly, defects where the battery has been used in items other than those for which it has been specified are not covered.

This Limited Warranty does not apply if the item has been opened, modified, or repaired by anyone other than an authorized service center, or if it is repaired using unauthorized spare parts. Additionally, it does not apply if the item’s serial number, mobile accessory date code, or IMEI number has been altered or made illegible in any way.

Furthermore, the warranty does not apply if the item has been exposed to moisture, dampness, extreme thermal or environmental conditions, corrosion, oxidation, spillage of food or liquid, or influence from chemical products.

Lastly, the use of non-standard subscriber identity modules (SIMs) immediately voids all warranty offered with the handset. This includes copied SIMs, dual or multi-SIM modules, SIM adapters/carriers, or the use of a micro-SIM in a standard-sized SIM slot.