Shipping policy

MyMobile uses the services of the following carriers to deliver your products anywhere in Australia.

Shipping Type

Warehouse to Retail shop the express to you  ( free )

The order is Sent to our warehouse, there we pack all daily orders in one box and send it via DHL to our retail shop in brisbane city. Once we received the orders we inspect, pack and ship via express post, upload the tracking number. This process normally take about 7 to10 days 

DHL Direct 

The order is Sent to our warehouse, there we pack and send it via DHL direct uploading the tracking number ,This process takes about 5 to 7 days  with a small free of $39.99

Australia Post

This postal service reaches every corner of Australia. We use this service for smaller items shipped from our Australian-based warehouses (ie Regular and Registered Post). If available, tracking of parcels can be performed online (http://auspost.com.au/track/).

DHL

This courier service provides expedited deliveries to the majority of areas within Australia. We use this service for parcels shipped from our international-based warehouses (ie International Shipping). A signature is required for deliveries and must be to a physical street address only (ie No PO Boxes). Tracking of parcels can be performed online (http://www.dhl.com.au/en/express/tracking.html).

Shipping Terms and Conditions:

• All shipping fees listed are non-negotiable and non-refundable.
• All delivery times are given as a guide only and are in no way guaranteed by MyMobile or the carrier.
• Any failed deliveries due to inaccurate or incomplete shipping details provided by the buyer or unavailability of the receiver will incur a $25.00 re-delivery fee.
• Once an item has been shipped, it is the buyer’s responsibility to liaise with the shipping carrier in relation to the delivery of their parcel.
• Once a parcel is accepted and signed for, it will be deemed to be delivered and will no longer be available to claimed under transit insurance.
• If a parcel is damaged in transit, the receiver must reject the delivery and advise MyMobile and the shipping carrier immediately.
• If a parcel is lost in transit, the buyer must open an investigation with the shipping carrier.
• MyMobile will only arrange replacement of the order once the investigation has been completed and providing the buyer selected transit insurance at the time of the initial purchase.

Explore the Versatility of the Google Pixel 10 Pro XL (16GB ram) JP

• AI-Powered Performance with Google Tensor G5 (3nm): Unleash next-generation intelligence with the powerful Google Tensor G5 chip, built on an advanced 3nm architecture. Engineered for superior AI performance, it delivers lightning-fast speed, efficient multitasking, and smarter on-device processing for photography, voice recognition, and app optimization giving you a phone that thinks faster than ever before.
  
  
• Pro-Grade Triple Camera with Ultra-HDR and Zoom Enhance: Elevate your photography with the triple-lens pro camera system featuring a 50MP wide, 48MP periscope telephoto (5x optical zoom), and 48MP ultrawide sensor. With Ultra-HDR, Pixel Shift, and Zoom Enhance, the Pixel 10 Pro XL captures every detail in vibrant clarity, from stunning landscapes to lifelike portraits, even in low light. Shoot cinematic 8K video or ultra-smooth 4K at 60fps for content that stands out.
  
  
• Immersive 6.8” LTPO OLED Display (3300 nits Peak, 120Hz): Dive into a world of color and clarity with the expansive 6.8-inch LTPO OLED display. With HDR10+, an adaptive 120Hz refresh rate, and up to 3300 nits peak brightness, every scene comes alive with incredible contrast and fluid motion. Whether gaming or streaming, you’ll experience one of the most immersive displays in any smartphone.
  
  
• Built for the Future – Android 16 with 7 Years of Updates: Future-proof your experience with Android 16 and a promise of 7 major OS upgrades. The Pixel 10 Pro XL combines powerful software support with features like Circle to Search, Satellite SOS, and Ultra Wideband (UWB) technology, keeping you safe, connected, and productive for years to come.
  
  
• Smart Power with 5200mAh Battery & Adaptive Charging: Stay powered longer with the high-capacity 5200mAh battery and intelligent Adaptive Charging. Boost up fast with 45W wired charging (70% in 30 minutes) or enjoy 25W magnetic wireless (Qi2) and reverse wireless charging for ultimate flexibility. Bypass charging protects your battery during gaming or extended use efficiency meets endurance.

The Google Pixel 10 Pro XL (16GB RAM) is Google’s ultimate flagship blending AI-driven performance, professional-grade photography, and an immersive 6.8-inch OLED display into a sleek, durable design. With Tensor G5 intelligence, Android 16 longevity, advanced 5G connectivity, and a 5200mAh smart battery, it’s built to deliver a smarter, faster, and more powerful experience that evolves with you.

Premium Design and Stunning Display

The Google Pixel 10 Pro XL (16GB RAM) is the larger, more powerful sibling of the Pixel 10 Pro, designed for those who love big screens and bold visuals. It features a 6.8-inch LTPO OLED display with a 120Hz refresh rate, HDR10+, and up to 3300 nits peak brightness, ensuring vibrant and ultra-smooth visuals. Built with Gorilla Glass Victus 2 on both sides and an aluminum frame, the phone offers durability along with a sleek, modern design. It’s also IP68-rated for dust and water resistance, making it both stylish and resilient.

Powerful Performance and Professional Cameras

Powered by the Google Tensor G5 (3nm) chipset, the Pixel 10 Pro XL delivers top-tier performance with 16GB of RAM and 256GB of UFS 4.0 storage. The advanced triple rear camera setup includes a 50MP main, 48MP telephoto (5x optical zoom), and 48MP ultrawide lens, offering exceptional detail and flexibility in photography. Features like Ultra-HDR, Best Take, and Zoom Enhance elevate image quality to professional standards. The 42MP front camera supports 4K video recording, perfect for high-quality selfies and video calls.

Long-Lasting Battery and Smart Features

Equipped with a 5200mAh battery, the Pixel 10 Pro XL supports 45W fast wired charging and 25W wireless (Qi2) charging, along with reverse wireless and bypass charging for added convenience. Running Android 16, it promises seven years of OS updates and deep AI integration for smarter performance. With Wi-Fi 7, Bluetooth 6.0, Ultra Wideband (UWB), and Satellite SOS, the phone offers cutting-edge connectivity and safety features. Available in Moonstone, Porcelain, Obsidian, and Jade, it combines power, elegance, and intelligence in one premium package.

At MyMobile, we stand behind the quality of our products with confidence, offering a comprehensive warranty included in the standard purchase price. Here's an in-depth look at what our warranty entails:

1. Australia-wide Warranty: Every product purchased from MyMobile comes with a warranty covering defects in materials and workmanship for a period listed below from the date of purchase. This warranty extends across Australia, ensuring our customers receive reliable support no matter where they are located.
2. Second-Hand Devices: For those opting for second-hand devices, rest assured they are backed by a 6-month warranty. We understand the importance of providing assurance even with pre-owned products, ensuring your satisfaction and peace of mind.
3. Australian Stock Devices: Devices sourced from Australian stock enjoy an extended warranty period of 24 months. We prioritize quality and reliability with locally sourced products, offering an additional level of assurance for our customers.
4. Imported Devices: Imported devices come with a 12-month warranty, providing adequate coverage for products sourced internationally. While these devices offer the same level of functionality and performance, our warranty ensures your investment is protected against unforeseen issues.
5. Repair Centers in Australia : MyMobile operates repair a center in Brisbane city, making it convenient for customers to access repair services when needed. Whether you're in Sydney, Melbourne, elsewhere, our service center ensures prompt and reliable assistance.
6. Assessment and Repair Guarantee: We guarantee assessments within 5 days of receipt, often completing them in even less time. For repairs, we aim to have your device back to you within 30 working days, with most repairs completed in under a week. In the rare event that we're unable to repair your device, we'll provide a replacement phone to minimize any inconvenience.
7. Return Postage Included: To streamline the warranty process, we cover the cost of return postage for items being sent back to us for repair or replacement. This service is available for customers within Australia, ensuring a hassle-free experience when seeking warranty support.
8. Detailed Warranty Period: Our warranty period begins upon receipt by the first end-user and varies depending on the component of the device. For example, the mobile device itself is covered for the specified period, while consumable parts and accessories have their respective warranty durations.
9. Transparency and Accountability: At MyMobile, we believe in transparency and accountability throughout the warranty process. We provide clear guidelines on warranty coverage, repair procedures, and customer responsibilities to ensure a smooth and fair experience for all parties involved.
10. Continued Commitment to Quality: Beyond the warranty period, MyMobile remains committed to delivering high-quality products and exceptional customer service. While our warranty provides coverage for specified defects and issues, we strive to exceed expectations in all aspects of our business to earn your trust and loyalty.

In summary, MyMobile's extended warranty offers comprehensive coverage, prompt service, and ongoing support to ensure your satisfaction and peace of mind with every purchase. We stand behind the quality of our products and are dedicated to providing a positive experience for all our customers, regardless of the device type selected.

Important Information 

Regarding warranty provisions, the Warranty Period will adhere to legal constraints and will not be extended, renewed, or transferable with subsequent resale, repair, or replacement of the item, unless sold through an authorized MyMobile wholesale channel. Repaired parts will be warranted for the remainder of the original Warranty Period or for sixty (60) days from the date of repair, whichever is longer.

If a replacement handset is offered, every effort will be made to provide a handset of the same make and model. In cases where an exact replacement is not feasible, MyMobile reserves the right to replace the item with a functionally equivalent model at its discretion. Should the original product be unavailable, a similar product up to the same value may be provided, determined by the last retail price of MyMobile prior to the replacement. It's important to note that replacements are not redeemable for cash, and the warranty from the original item will transfer to the replacement. This warranty cannot be extended or renewed in any manner and will expire on the same date as the original warranty item's expiration.

Regarding shipping, we do not accept liability for any shipping costs to or from non-Australian or New Zealand locations. Furthermore, we do not assume responsibility for any loss or damages that may occur during the transit of sent items or any tax-related fees for international shipments.

Upon receiving authorization with an RMA code, customers are expected to return the item or the affected part (if applicable) to the nominated Care Centre or MyMobile designated service location before the Warranty Period expires.

When making a Limited Warranty claim, customers may be required to present the item (or affected part), the original proof of purchase, which should be legible and unmodified, indicating the seller's name and address, purchase date and location, and the product type, as well as the IMEI or other serial number. It's important to note that this Limited Warranty only extends to the original, first end-user of the item and is not assignable or transferable to any subsequent purchaser. Lack of proof of purchase may hinder your ability to demonstrate contracting party status. Subsequent purchasers are encouraged to seek clarification of their rights from the ACCC.

Additionally, it's important to note that this Limited Warranty does not cover user manuals or any third-party software, settings, content, data, or links, whether included or downloaded during installation, assembly, shipping, or at any other point in the delivery chain.

To the extent permitted by applicable law, the repairer does not warrant that any manufacturer’s software will meet your requirements, work in combination with any hardware or software applications provided by a third party, or that the operation of the software will be uninterrupted or error-free.

Furthermore, the warranty does not extend to normal wear and tear (including wear and tear of camera lenses, batteries, or displays), transport costs (unless specified in the warranty option), defects caused by rough handling, misuse of the item, or any other acts beyond the reasonable control of MyMobile.

This Limited Warranty also excludes defects or alleged defects where the item was used with, or connected to, products, accessories, software, and/or services not manufactured, supplied, or authorized by MyMobile, or was used otherwise than for its intended use. Additionally, defects caused by viruses from unauthorized access to services, accounts, computer systems, or networks are not covered.

Defects where the battery has been short-circuited or where the seals of the battery enclosure or cells are broken and show evidence of tampering are also excluded from this warranty. Similarly, defects where the battery has been used in items other than those for which it has been specified are not covered.

This Limited Warranty does not apply if the item has been opened, modified, or repaired by anyone other than an authorized service center, or if it is repaired using unauthorized spare parts. Additionally, it does not apply if the item’s serial number, mobile accessory date code, or IMEI number has been altered or made illegible in any way.

Furthermore, the warranty does not apply if the item has been exposed to moisture, dampness, extreme thermal or environmental conditions, corrosion, oxidation, spillage of food or liquid, or influence from chemical products.

Lastly, the use of non-standard subscriber identity modules (SIMs) immediately voids all warranty offered with the handset. This includes copied SIMs, dual or multi-SIM modules, SIM adapters/carriers, or the use of a micro-SIM in a standard-sized SIM slot.