Shipping policy

MyMobile uses the services of the following carriers to deliver your products anywhere in Australia.

Shipping Type

Warehouse to Retail shop the express to you  ( free )

The order is Sent to our warehouse, there we pack all daily orders in one box and send it via DHL to our retail shop in brisbane city. Once we received the orders we inspect, pack and ship via express post, upload the tracking number. This process normally take about 7 to10 days 

DHL Direct 

The order is Sent to our warehouse, there we pack and send it via DHL direct uploading the tracking number ,This process takes about 5 to 7 days  with a small free of $39.99

Australia Post

This postal service reaches every corner of Australia. We use this service for smaller items shipped from our Australian-based warehouses (ie Regular and Registered Post). If available, tracking of parcels can be performed online (http://auspost.com.au/track/).

DHL

This courier service provides expedited deliveries to the majority of areas within Australia. We use this service for parcels shipped from our international-based warehouses (ie International Shipping). A signature is required for deliveries and must be to a physical street address only (ie No PO Boxes). Tracking of parcels can be performed online (http://www.dhl.com.au/en/express/tracking.html).

Shipping Terms and Conditions:

• All shipping fees listed are non-negotiable and non-refundable.
• All delivery times are given as a guide only and are in no way guaranteed by MyMobile or the carrier.
• Any failed deliveries due to inaccurate or incomplete shipping details provided by the buyer or unavailability of the receiver will incur a $25.00 re-delivery fee.
• Once an item has been shipped, it is the buyer’s responsibility to liaise with the shipping carrier in relation to the delivery of their parcel.
• Once a parcel is accepted and signed for, it will be deemed to be delivered and will no longer be available to claimed under transit insurance.
• If a parcel is damaged in transit, the receiver must reject the delivery and advise MyMobile and the shipping carrier immediately.
• If a parcel is lost in transit, the buyer must open an investigation with the shipping carrier.
• MyMobile will only arrange replacement of the order once the investigation has been completed and providing the buyer selected transit insurance at the time of the initial purchase.

Explore the Versatility of the Google Pixel 10 Pro Fold (16GB)(JP)

• Immersive Foldable LTPO OLED Display: The Pixel 10 Pro Fold features an 8.0-inch foldable LTPO OLED display with a 120Hz refresh rate and HDR10+. With peak brightness up to 3000 nits, it ensures clear visibility even under direct sunlight. The cover display offers a 6.4-inch OLED panel, also 120Hz, for quick access and multitasking.
  
  
• Powerful Google Tensor G5 Processor: Equipped with the Google Tensor G5 (3 nm) chipset, this foldable delivers exceptional AI performance, fast multitasking, and smooth app operations. Coupled with 16GB RAM, it handles intensive workloads and high-end gaming with ease, making it a powerhouse foldable device.
  
  
• Advanced Triple Camera System: Capture stunning images with a 48MP main camera, a 10.8MP telephoto lens with 5x optical zoom, and a 10.5MP ultrawide lens. Features like Pixel Shift, Best Take, Ultra-HDR, and OIS enhance clarity, color accuracy, and low-light performance. Video recording supports 4K at 60fps with gyro-EIS stabilization.
  
  
• Durable and Water-Resistant Build: The device features Gorilla Glass Victus 2 on the front and back, an aluminum frame, and IP68 rating, making it dust-tight and water-resistant up to 1.5 meters. The foldable hinge is engineered for durability, ensuring smooth opening and closing over extended use.
  
  
• Long-Lasting Battery with Fast & Wireless Charging: Powered by a 5015 mAh battery, it supports 30W wired charging and 15W magnetic wireless Qi2 charging. Bypass charging allows device usage while charging efficiently. Enhanced battery management ensures all-day usage even during heavy multitasking.

The Google Pixel 10 Pro Fold (16GB) JP combines a large foldable display, cutting-edge Google Tensor G5 performance, and a professional-grade camera system in a durable and water-resistant design. With long-lasting battery life, versatile charging options, and advanced connectivity features, it is a flagship foldable ideal for productivity, photography, and entertainment.

Design & Display

The Google Pixel 10 Pro Fold (16GB) JP variant continues Google’s refined foldable design language with a premium aluminum frame and Gorilla Glass Victus 2 protection on both external surfaces. Rated IP68, it is resistant to dust and can withstand submersion up to 1.5 meters for 30 minutes. The expansive 8.0-inch LTPO OLED foldable display delivers a smooth 120Hz refresh rate, HDR10+ support, and an impressive 3000 nits peak brightness. The 6.4-inch cover display also offers a vibrant OLED panel with 120Hz and the same high brightness, ensuring excellent visibility in any environment.

Performance & Camera

Powered by the cutting-edge Google Tensor G5 chipset built on a 3 nm process, the Pixel 10 Pro Fold provides exceptional efficiency and AI-driven performance. With options for 256GB or 512GB paired with 16GB RAM, the device excels in multitasking and content creation. The triple-camera system includes a 48MP main lens with OIS, a 10.8MP telephoto lens offering 5x optical zoom, and a 10.5MP ultrawide sensor, all supported by Google’s advanced computational photography features such as Ultra-HDR, Best Take, Pixel Shift, and Zoom Enhance. Both the internal and cover selfie cameras are 10MP and capable of detailed 4K recording.

Battery, Connectivity & Features

A robust 5015 mAh battery powers the device, supporting 30W wired PPS fast charging, 15W Qi2 magnetic wireless charging, and bypass charging for thermally efficient use. Connectivity is comprehensive with extensive 5G bands, Wi-Fi 7, Bluetooth 6.0, NFC, and precise multi-band GNSS support. Additional features include UWB support, Satellite SOS, a side-mounted fingerprint sensor, and stereo speakers. The Pixel 10 Pro Fold (JP) comes in elegant Moonstone and Jade color options, offering a balanced mix of power, durability, and premium design.

At MyMobile, we stand behind the quality of our products with confidence, offering a comprehensive warranty included in the standard purchase price. Here's an in-depth look at what our warranty entails:

1. Australia-wide Warranty: Every product purchased from MyMobile comes with a warranty covering defects in materials and workmanship for a period listed below from the date of purchase. This warranty extends across Australia, ensuring our customers receive reliable support no matter where they are located.
2. Second-Hand Devices: For those opting for second-hand devices, rest assured they are backed by a 6-month warranty. We understand the importance of providing assurance even with pre-owned products, ensuring your satisfaction and peace of mind.
3. Australian Stock Devices: Devices sourced from Australian stock enjoy an extended warranty period of 24 months. We prioritize quality and reliability with locally sourced products, offering an additional level of assurance for our customers.
4. Imported Devices: Imported devices come with a 12-month warranty, providing adequate coverage for products sourced internationally. While these devices offer the same level of functionality and performance, our warranty ensures your investment is protected against unforeseen issues.
5. Repair Centers in Australia : MyMobile operates repair a center in Brisbane city, making it convenient for customers to access repair services when needed. Whether you're in Sydney, Melbourne, elsewhere, our service center ensures prompt and reliable assistance.
6. Assessment and Repair Guarantee: We guarantee assessments within 5 days of receipt, often completing them in even less time. For repairs, we aim to have your device back to you within 30 working days, with most repairs completed in under a week. In the rare event that we're unable to repair your device, we'll provide a replacement phone to minimize any inconvenience.
7. Return Postage Included: To streamline the warranty process, we cover the cost of return postage for items being sent back to us for repair or replacement. This service is available for customers within Australia, ensuring a hassle-free experience when seeking warranty support.
8. Detailed Warranty Period: Our warranty period begins upon receipt by the first end-user and varies depending on the component of the device. For example, the mobile device itself is covered for the specified period, while consumable parts and accessories have their respective warranty durations.
9. Transparency and Accountability: At MyMobile, we believe in transparency and accountability throughout the warranty process. We provide clear guidelines on warranty coverage, repair procedures, and customer responsibilities to ensure a smooth and fair experience for all parties involved.
10. Continued Commitment to Quality: Beyond the warranty period, MyMobile remains committed to delivering high-quality products and exceptional customer service. While our warranty provides coverage for specified defects and issues, we strive to exceed expectations in all aspects of our business to earn your trust and loyalty.

In summary, MyMobile's extended warranty offers comprehensive coverage, prompt service, and ongoing support to ensure your satisfaction and peace of mind with every purchase. We stand behind the quality of our products and are dedicated to providing a positive experience for all our customers, regardless of the device type selected.

Important Information 

Regarding warranty provisions, the Warranty Period will adhere to legal constraints and will not be extended, renewed, or transferable with subsequent resale, repair, or replacement of the item, unless sold through an authorized MyMobile wholesale channel. Repaired parts will be warranted for the remainder of the original Warranty Period or for sixty (60) days from the date of repair, whichever is longer.

If a replacement handset is offered, every effort will be made to provide a handset of the same make and model. In cases where an exact replacement is not feasible, MyMobile reserves the right to replace the item with a functionally equivalent model at its discretion. Should the original product be unavailable, a similar product up to the same value may be provided, determined by the last retail price of MyMobile prior to the replacement. It's important to note that replacements are not redeemable for cash, and the warranty from the original item will transfer to the replacement. This warranty cannot be extended or renewed in any manner and will expire on the same date as the original warranty item's expiration.

Regarding shipping, we do not accept liability for any shipping costs to or from non-Australian or New Zealand locations. Furthermore, we do not assume responsibility for any loss or damages that may occur during the transit of sent items or any tax-related fees for international shipments.

Upon receiving authorization with an RMA code, customers are expected to return the item or the affected part (if applicable) to the nominated Care Centre or MyMobile designated service location before the Warranty Period expires.

When making a Limited Warranty claim, customers may be required to present the item (or affected part), the original proof of purchase, which should be legible and unmodified, indicating the seller's name and address, purchase date and location, and the product type, as well as the IMEI or other serial number. It's important to note that this Limited Warranty only extends to the original, first end-user of the item and is not assignable or transferable to any subsequent purchaser. Lack of proof of purchase may hinder your ability to demonstrate contracting party status. Subsequent purchasers are encouraged to seek clarification of their rights from the ACCC.

Additionally, it's important to note that this Limited Warranty does not cover user manuals or any third-party software, settings, content, data, or links, whether included or downloaded during installation, assembly, shipping, or at any other point in the delivery chain.

To the extent permitted by applicable law, the repairer does not warrant that any manufacturer’s software will meet your requirements, work in combination with any hardware or software applications provided by a third party, or that the operation of the software will be uninterrupted or error-free.

Furthermore, the warranty does not extend to normal wear and tear (including wear and tear of camera lenses, batteries, or displays), transport costs (unless specified in the warranty option), defects caused by rough handling, misuse of the item, or any other acts beyond the reasonable control of MyMobile.

This Limited Warranty also excludes defects or alleged defects where the item was used with, or connected to, products, accessories, software, and/or services not manufactured, supplied, or authorized by MyMobile, or was used otherwise than for its intended use. Additionally, defects caused by viruses from unauthorized access to services, accounts, computer systems, or networks are not covered.

Defects where the battery has been short-circuited or where the seals of the battery enclosure or cells are broken and show evidence of tampering are also excluded from this warranty. Similarly, defects where the battery has been used in items other than those for which it has been specified are not covered.

This Limited Warranty does not apply if the item has been opened, modified, or repaired by anyone other than an authorized service center, or if it is repaired using unauthorized spare parts. Additionally, it does not apply if the item’s serial number, mobile accessory date code, or IMEI number has been altered or made illegible in any way.

Furthermore, the warranty does not apply if the item has been exposed to moisture, dampness, extreme thermal or environmental conditions, corrosion, oxidation, spillage of food or liquid, or influence from chemical products.

Lastly, the use of non-standard subscriber identity modules (SIMs) immediately voids all warranty offered with the handset. This includes copied SIMs, dual or multi-SIM modules, SIM adapters/carriers, or the use of a micro-SIM in a standard-sized SIM slot.