Shipping policy

MyMobile uses the services of the following carriers to deliver your products anywhere in Australia.

Shipping Type

Warehouse to Retail shop the express to you  ( free )

The order is Sent to our warehouse, there we pack all daily orders in one box and send it via DHL to our retail shop in brisbane city. Once we received the orders we inspect, pack and ship via express post, upload the tracking number. This process normally take about 7 to10 days 

DHL Direct 

The order is Sent to our warehouse, there we pack and send it via DHL direct uploading the tracking number ,This process takes about 5 to 7 days  with a small free of $39.99

Australia Post

This postal service reaches every corner of Australia. We use this service for smaller items shipped from our Australian-based warehouses (ie Regular and Registered Post). If available, tracking of parcels can be performed online (http://auspost.com.au/track/).

DHL

This courier service provides expedited deliveries to the majority of areas within Australia. We use this service for parcels shipped from our international-based warehouses (ie International Shipping). A signature is required for deliveries and must be to a physical street address only (ie No PO Boxes). Tracking of parcels can be performed online (http://www.dhl.com.au/en/express/tracking.html).

Shipping Terms and Conditions:

• All shipping fees listed are non-negotiable and non-refundable.
• All delivery times are given as a guide only and are in no way guaranteed by MyMobile or the carrier.
• Any failed deliveries due to inaccurate or incomplete shipping details provided by the buyer or unavailability of the receiver will incur a $25.00 re-delivery fee.
• Once an item has been shipped, it is the buyer’s responsibility to liaise with the shipping carrier in relation to the delivery of their parcel.
• Once a parcel is accepted and signed for, it will be deemed to be delivered and will no longer be available to claimed under transit insurance.
• If a parcel is damaged in transit, the receiver must reject the delivery and advise MyMobile and the shipping carrier immediately.
• If a parcel is lost in transit, the buyer must open an investigation with the shipping carrier.
• MyMobile will only arrange replacement of the order once the investigation has been completed and providing the buyer selected transit insurance at the time of the initial purchase.

Explore the Versatility of the Google Pixel 10 (12GB ram) JP

• Google Tensor G5 Chip with 12GB RAM for Next-Level Speed: Equipped with Google’s most advanced 3 nm Tensor G5 processor and a hefty 12 GB of RAM, the Pixel 10 JP edition delivers lightning-fast performance for gaming, 4K video editing, and multitasking. Its next-gen AI and machine learning capabilities power smarter photography, real-time translation, and a smoother Android experience, all while maximizing power efficiency.
  
  
• Stunning 6.3" HDR10+ OLED Display with 3000-nit Peak Brightness: The Full HD+ OLED panel boasts a silky 120 Hz refresh rate and HDR10+ support, making movies and games vibrant and fluid. With up to 3000 nits peak brightness, the screen remains crystal clear even under direct sunlight, while Corning Gorilla Glass Victus 2 protects against drops and scratches.
  
  
• Professional-Grade Triple Camera with 5× Optical Zoom: Capture every detail with the 48 MP main sensor with OIS, a 10.8 MP telephoto lens offering true 5× optical zoom, and a 13 MP ultra-wide camera for sweeping landscapes. Features like Pixel Shift, Ultra-HDR, Best Take, and single-zone Laser AF ensure vibrant, pro-level shots and cinematic 4K video at up to 60 fps with 10-bit HDR and gyro-EIS stabilization.
  
  
• All-Day Power and Smart Charging Options: The 4970 mAh battery easily lasts through heavy use. Fast-charge to 55% in 30 minutes with 30 W wired PD3.0/PPS, or go cable-free with 15 W magnetic Qi2 wireless charging and reverse wireless charging for accessories. Bypass charging lets you game or stream while plugged in without heating the battery, helping maintain long-term health.
  
  
• Premium Build, Full 5G & Satellite SOS for Peace of Mind: Crafted with a Victus 2 glass front and back and a sturdy aluminum frame, the Pixel 10 JP is IP68-rated for dust and water resistance. It supports 5G SA/NSA/mmWave, Bluetooth 6.0, and Wi-Fi 6e, while advanced extras like ultrasonic under-display fingerprint, Circle to Search, and Satellite SOS service ensure connectivity and safety wherever you go.

The Google Pixel 10 (12 GB RAM) JP version blends flagship performance with Google’s most refined AI features. Its Tensor G5 chip delivers blazing speed and efficiency, while the triple-camera system captures studio-quality photos and 4K video. A brilliant 6.3-inch HDR10+ OLED display, all-day 4970 mAh battery, and fast wired/wireless charging keep you productive and entertained. Wrapped in a sleek, IP68-rated design with next-gen connectivity and Satellite SOS, the Pixel 10 JP is a powerhouse built for both everyday life and extraordinary moments.

Sleek Japanese Edition Design and Brilliant Display

The Google Pixel 10 (12GB RAM) JP version features a refined build designed to meet Japanese market standards. It comes with a 6.3-inch OLED display offering 120Hz refresh rate, HDR10+ support, and up to 3000 nits peak brightness for stunning clarity indoors or outdoors. Protected by Corning Gorilla Glass Victus 2 on both the front and back and framed in durable aluminum, the device also boasts an IP68 rating, ensuring reliable resistance to dust and water.

Powerful Performance and Smart Software Experience

Equipped with the Google Tensor G5 (3 nm) processor and 12GB of RAM, the Pixel 10 JP delivers smooth multitasking and exceptional speed. Running on Android 16, it is guaranteed 7 major Android upgrades, ensuring long-term software support. This edition includes ultrasonic in-display fingerprint recognition, Circle to Search, and satellite SOS service, making it secure, efficient, and ideal for everyday use and emergency situations.

Professional-Grade Cameras and All-Day Battery Life

The Pixel 10 JP showcases a triple-lens rear camera system featuring a 48MP main sensor, 10.8MP telephoto lens with 5x optical zoom, and a 13MP ultra-wide lens, delivering vibrant, detailed photos and videos. Advanced features such as Ultra-HDR, Pixel Shift, and Best Take enhance photography even in challenging light. For selfies, the 10.5MP front camera supports 4K video recording. A robust 4970 mAh battery provides 30W wired fast charging, 15W magnetic wireless charging (Qi2), and reverse wireless charging, keeping you powered all day.

At MyMobile, we stand behind the quality of our products with confidence, offering a comprehensive warranty included in the standard purchase price. Here's an in-depth look at what our warranty entails:

1. Australia-wide Warranty: Every product purchased from MyMobile comes with a warranty covering defects in materials and workmanship for a period listed below from the date of purchase. This warranty extends across Australia, ensuring our customers receive reliable support no matter where they are located.
2. Second-Hand Devices: For those opting for second-hand devices, rest assured they are backed by a 6-month warranty. We understand the importance of providing assurance even with pre-owned products, ensuring your satisfaction and peace of mind.
3. Australian Stock Devices: Devices sourced from Australian stock enjoy an extended warranty period of 24 months. We prioritize quality and reliability with locally sourced products, offering an additional level of assurance for our customers.
4. Imported Devices: Imported devices come with a 12-month warranty, providing adequate coverage for products sourced internationally. While these devices offer the same level of functionality and performance, our warranty ensures your investment is protected against unforeseen issues.
5. Repair Centers in Australia : MyMobile operates repair a center in Brisbane city, making it convenient for customers to access repair services when needed. Whether you're in Sydney, Melbourne, elsewhere, our service center ensures prompt and reliable assistance.
6. Assessment and Repair Guarantee: We guarantee assessments within 5 days of receipt, often completing them in even less time. For repairs, we aim to have your device back to you within 30 working days, with most repairs completed in under a week. In the rare event that we're unable to repair your device, we'll provide a replacement phone to minimize any inconvenience.
7. Return Postage Included: To streamline the warranty process, we cover the cost of return postage for items being sent back to us for repair or replacement. This service is available for customers within Australia, ensuring a hassle-free experience when seeking warranty support.
8. Detailed Warranty Period: Our warranty period begins upon receipt by the first end-user and varies depending on the component of the device. For example, the mobile device itself is covered for the specified period, while consumable parts and accessories have their respective warranty durations.
9. Transparency and Accountability: At MyMobile, we believe in transparency and accountability throughout the warranty process. We provide clear guidelines on warranty coverage, repair procedures, and customer responsibilities to ensure a smooth and fair experience for all parties involved.
10. Continued Commitment to Quality: Beyond the warranty period, MyMobile remains committed to delivering high-quality products and exceptional customer service. While our warranty provides coverage for specified defects and issues, we strive to exceed expectations in all aspects of our business to earn your trust and loyalty.

In summary, MyMobile's extended warranty offers comprehensive coverage, prompt service, and ongoing support to ensure your satisfaction and peace of mind with every purchase. We stand behind the quality of our products and are dedicated to providing a positive experience for all our customers, regardless of the device type selected.

Important Information 

Regarding warranty provisions, the Warranty Period will adhere to legal constraints and will not be extended, renewed, or transferable with subsequent resale, repair, or replacement of the item, unless sold through an authorized MyMobile wholesale channel. Repaired parts will be warranted for the remainder of the original Warranty Period or for sixty (60) days from the date of repair, whichever is longer.

If a replacement handset is offered, every effort will be made to provide a handset of the same make and model. In cases where an exact replacement is not feasible, MyMobile reserves the right to replace the item with a functionally equivalent model at its discretion. Should the original product be unavailable, a similar product up to the same value may be provided, determined by the last retail price of MyMobile prior to the replacement. It's important to note that replacements are not redeemable for cash, and the warranty from the original item will transfer to the replacement. This warranty cannot be extended or renewed in any manner and will expire on the same date as the original warranty item's expiration.

Regarding shipping, we do not accept liability for any shipping costs to or from non-Australian or New Zealand locations. Furthermore, we do not assume responsibility for any loss or damages that may occur during the transit of sent items or any tax-related fees for international shipments.

Upon receiving authorization with an RMA code, customers are expected to return the item or the affected part (if applicable) to the nominated Care Centre or MyMobile designated service location before the Warranty Period expires.

When making a Limited Warranty claim, customers may be required to present the item (or affected part), the original proof of purchase, which should be legible and unmodified, indicating the seller's name and address, purchase date and location, and the product type, as well as the IMEI or other serial number. It's important to note that this Limited Warranty only extends to the original, first end-user of the item and is not assignable or transferable to any subsequent purchaser. Lack of proof of purchase may hinder your ability to demonstrate contracting party status. Subsequent purchasers are encouraged to seek clarification of their rights from the ACCC.

Additionally, it's important to note that this Limited Warranty does not cover user manuals or any third-party software, settings, content, data, or links, whether included or downloaded during installation, assembly, shipping, or at any other point in the delivery chain.

To the extent permitted by applicable law, the repairer does not warrant that any manufacturer’s software will meet your requirements, work in combination with any hardware or software applications provided by a third party, or that the operation of the software will be uninterrupted or error-free.

Furthermore, the warranty does not extend to normal wear and tear (including wear and tear of camera lenses, batteries, or displays), transport costs (unless specified in the warranty option), defects caused by rough handling, misuse of the item, or any other acts beyond the reasonable control of MyMobile.

This Limited Warranty also excludes defects or alleged defects where the item was used with, or connected to, products, accessories, software, and/or services not manufactured, supplied, or authorized by MyMobile, or was used otherwise than for its intended use. Additionally, defects caused by viruses from unauthorized access to services, accounts, computer systems, or networks are not covered.

Defects where the battery has been short-circuited or where the seals of the battery enclosure or cells are broken and show evidence of tampering are also excluded from this warranty. Similarly, defects where the battery has been used in items other than those for which it has been specified are not covered.

This Limited Warranty does not apply if the item has been opened, modified, or repaired by anyone other than an authorized service center, or if it is repaired using unauthorized spare parts. Additionally, it does not apply if the item’s serial number, mobile accessory date code, or IMEI number has been altered or made illegible in any way.

Furthermore, the warranty does not apply if the item has been exposed to moisture, dampness, extreme thermal or environmental conditions, corrosion, oxidation, spillage of food or liquid, or influence from chemical products.

Lastly, the use of non-standard subscriber identity modules (SIMs) immediately voids all warranty offered with the handset. This includes copied SIMs, dual or multi-SIM modules, SIM adapters/carriers, or the use of a micro-SIM in a standard-sized SIM slot.