Shipping policy

MyMobile uses the services of the following carriers to deliver your products anywhere in Australia.

Shipping Type

Warehouse to Retail shop the express to you  ( free )

The order is Sent to our warehouse, there we pack all daily orders in one box and send it via DHL to our retail shop in brisbane city. Once we received the orders we inspect, pack and ship via express post, upload the tracking number. This process normally take about 7 to10 days 

DHL Direct 

The order is Sent to our warehouse, there we pack and send it via DHL direct uploading the tracking number ,This process takes about 5 to 7 days  with a small free of $39.99

Australia Post

This postal service reaches every corner of Australia. We use this service for smaller items shipped from our Australian-based warehouses (ie Regular and Registered Post). If available, tracking of parcels can be performed online (http://auspost.com.au/track/).

DHL

This courier service provides expedited deliveries to the majority of areas within Australia. We use this service for parcels shipped from our international-based warehouses (ie International Shipping). A signature is required for deliveries and must be to a physical street address only (ie No PO Boxes). Tracking of parcels can be performed online (http://www.dhl.com.au/en/express/tracking.html).

Shipping Terms and Conditions:

• All shipping fees listed are non-negotiable and non-refundable.
• All delivery times are given as a guide only and are in no way guaranteed by MyMobile or the carrier.
• Any failed deliveries due to inaccurate or incomplete shipping details provided by the buyer or unavailability of the receiver will incur a $25.00 re-delivery fee.
• Once an item has been shipped, it is the buyer’s responsibility to liaise with the shipping carrier in relation to the delivery of their parcel.
• Once a parcel is accepted and signed for, it will be deemed to be delivered and will no longer be available to claimed under transit insurance.
• If a parcel is damaged in transit, the receiver must reject the delivery and advise MyMobile and the shipping carrier immediately.
• If a parcel is lost in transit, the buyer must open an investigation with the shipping carrier.
• MyMobile will only arrange replacement of the order once the investigation has been completed and providing the buyer selected transit insurance at the time of the initial purchase.

Explore the Versatility of the Apple iPad Air 11 2025 5G (HK)

• M3 Powerhouse Performance in a Portable Package: At the heart of the new iPad Air 11 (2025) is Apple’s blazing-fast M3 chip, bringing desktop-class performance to an ultra-slim tablet. With an 8-core CPU (4 performance + 4 efficiency cores) and a 9-core Apple GPU, this device handles pro-level tasks like 4K video editing, 3D design, and advanced multitasking effortlessly. Whether you're a creator, student, or professional, the M3 unlocks a new level of productivity on the go—all wrapped in an impressively light 460g aluminum body.
  
  
• Stunning 11-Inch Liquid Retina Display: The iPad Air boasts a vibrant 11-inch Liquid Retina IPS LCD display with 500 nits of brightness, 264 PPI, and scratch-resistant glass. Its true-to-life color accuracy, wide viewing angles, and anti-reflective coating make it perfect for creative work, streaming, or reading. Combined with stylus support, this display transforms into a digital canvas, ideal for designers, students, and note-takers.
  
  
• Global 5G Connectivity with eSIM: Designed for the modern mobile user, the iPad Air supports extensive 5G bands (SA/NSA/Sub6) for lightning-fast download and streaming speeds. Paired with eSIM functionality, it's perfect for digital nomads, remote workers, and anyone who needs fast, reliable internet without being tethered to Wi-Fi. Whether you're uploading large files or joining video calls on the go, the iPad Air keeps you connected with carrier-grade speed and flexibility.
  
  
• High-Quality Dual Camera System for Creation and Communication: Capture vivid images and videos with the 12MP rear wide camera, capable of 4K recording up to 60fps and enhanced with dual-pixel autofocus and gyro-EIS for stability. The 12MP ultra-wide front camera (122° field of view) is ideal for video conferencing, online classes, or vlogging, and supports Center Stage to keep you in frame. Apple's advanced HDR processing ensures every image and video looks crisp and professional.
  
  
• All-Day Battery Life with Pro-Grade I/O: With a 7606 mAh battery, the iPad Air easily powers through a full day of heavy use. And when it’s time to recharge or transfer files, the USB Type-C 3.1 Gen2 port with DisplayPort support offers fast data speeds and external display output—essential for multitaskers and creatives. Add in Wi-Fi 6E, Bluetooth 5.3, and a top-mounted Touch ID sensor, and you get a fully loaded productivity device that’s still delightfully portable.

The Apple iPad Air 11 (2025) 5G is a masterclass in balance—pairing the raw power of the M3 chip with a brilliant Liquid Retina display, ultrafast 5G, and professional-grade cameras, all inside a thin, lightweight chassis. It’s built for creators, students, professionals, and power users who demand performance without compromise. With robust connectivity, all-day battery life, and seamless iPadOS 18 integration, this iPad Air doesn’t just keep up—it leads the way.

Unmatched Performance with A18 Pro Chip
The Apple iPad Air 11 (2025) 5G (HK) redefines tablet performance with the powerful A18 Pro chip built on advanced 3nm architecture. Designed for seamless multitasking, professional creativity, and immersive entertainment, it delivers lightning-fast app launches, smooth graphics rendering, and fluid multitasking. Whether you're editing 4K videos, sketching in design apps, or managing complex workflows, the iPad Air ensures exceptional speed, responsiveness, and energy efficiency.

Exceptional 5G Connectivity
Equipped with next-generation 5G technology, the iPad Air 11 (2025) lets you stay productive and entertained on the go. Enjoy blazing-fast downloads, crystal-clear video calls, and responsive online gaming with minimal lag. Whether you're streaming content, uploading large files to the cloud, or joining remote meetings, the iPad’s 5G capability keeps you connected with unmatched speed and stability—anytime, anywhere.

Elegant Design with Durable Build
Sleek, lightweight, and refined, the iPad Air 11 (2025) features a premium aluminum chassis that’s both stylish and durable. The stunning Liquid Retina display offers vivid color and clarity, perfect for creative tasks and media consumption. Designed for portability without compromise, it supports Apple Pencil and Magic Keyboard for a versatile, laptop-like experience. Whether you're at home, at work, or on the move, this iPad is built to inspire and endure.

At MyMobile, we stand behind the quality of our products with confidence, offering a comprehensive warranty included in the standard purchase price. Here's an in-depth look at what our warranty entails:

1. Australia-wide Warranty: Every product purchased from MyMobile comes with a warranty covering defects in materials and workmanship for a period listed below from the date of purchase. This warranty extends across Australia, ensuring our customers receive reliable support no matter where they are located.
2. Second-Hand Devices: For those opting for second-hand devices, rest assured they are backed by a 6-month warranty. We understand the importance of providing assurance even with pre-owned products, ensuring your satisfaction and peace of mind.
3. Australian Stock Devices: Devices sourced from Australian stock enjoy an extended warranty period of 24 months. We prioritize quality and reliability with locally sourced products, offering an additional level of assurance for our customers.
4. Imported Devices: Imported devices come with a 12-month warranty, providing adequate coverage for products sourced internationally. While these devices offer the same level of functionality and performance, our warranty ensures your investment is protected against unforeseen issues.
5. Repair Centers in Australia : MyMobile operates repair a center in Brisbane city, making it convenient for customers to access repair services when needed. Whether you're in Sydney, Melbourne, elsewhere, our service center ensures prompt and reliable assistance.
6. Assessment and Repair Guarantee: We guarantee assessments within 5 days of receipt, often completing them in even less time. For repairs, we aim to have your device back to you within 30 working days, with most repairs completed in under a week. In the rare event that we're unable to repair your device, we'll provide a replacement phone to minimize any inconvenience.
7. Return Postage Included: To streamline the warranty process, we cover the cost of return postage for items being sent back to us for repair or replacement. This service is available for customers within Australia, ensuring a hassle-free experience when seeking warranty support.
8. Detailed Warranty Period: Our warranty period begins upon receipt by the first end-user and varies depending on the component of the device. For example, the mobile device itself is covered for the specified period, while consumable parts and accessories have their respective warranty durations.
9. Transparency and Accountability: At MyMobile, we believe in transparency and accountability throughout the warranty process. We provide clear guidelines on warranty coverage, repair procedures, and customer responsibilities to ensure a smooth and fair experience for all parties involved.
10. Continued Commitment to Quality: Beyond the warranty period, MyMobile remains committed to delivering high-quality products and exceptional customer service. While our warranty provides coverage for specified defects and issues, we strive to exceed expectations in all aspects of our business to earn your trust and loyalty.

In summary, MyMobile's extended warranty offers comprehensive coverage, prompt service, and ongoing support to ensure your satisfaction and peace of mind with every purchase. We stand behind the quality of our products and are dedicated to providing a positive experience for all our customers, regardless of the device type selected.

Important Information 

Regarding warranty provisions, the Warranty Period will adhere to legal constraints and will not be extended, renewed, or transferable with subsequent resale, repair, or replacement of the item, unless sold through an authorized MyMobile wholesale channel. Repaired parts will be warranted for the remainder of the original Warranty Period or for sixty (60) days from the date of repair, whichever is longer.

If a replacement handset is offered, every effort will be made to provide a handset of the same make and model. In cases where an exact replacement is not feasible, MyMobile reserves the right to replace the item with a functionally equivalent model at its discretion. Should the original product be unavailable, a similar product up to the same value may be provided, determined by the last retail price of MyMobile prior to the replacement. It's important to note that replacements are not redeemable for cash, and the warranty from the original item will transfer to the replacement. This warranty cannot be extended or renewed in any manner and will expire on the same date as the original warranty item's expiration.

Regarding shipping, we do not accept liability for any shipping costs to or from non-Australian or New Zealand locations. Furthermore, we do not assume responsibility for any loss or damages that may occur during the transit of sent items or any tax-related fees for international shipments.

Upon receiving authorization with an RMA code, customers are expected to return the item or the affected part (if applicable) to the nominated Care Centre or MyMobile designated service location before the Warranty Period expires.

When making a Limited Warranty claim, customers may be required to present the item (or affected part), the original proof of purchase, which should be legible and unmodified, indicating the seller's name and address, purchase date and location, and the product type, as well as the IMEI or other serial number. It's important to note that this Limited Warranty only extends to the original, first end-user of the item and is not assignable or transferable to any subsequent purchaser. Lack of proof of purchase may hinder your ability to demonstrate contracting party status. Subsequent purchasers are encouraged to seek clarification of their rights from the ACCC.

Additionally, it's important to note that this Limited Warranty does not cover user manuals or any third-party software, settings, content, data, or links, whether included or downloaded during installation, assembly, shipping, or at any other point in the delivery chain.

To the extent permitted by applicable law, the repairer does not warrant that any manufacturer’s software will meet your requirements, work in combination with any hardware or software applications provided by a third party, or that the operation of the software will be uninterrupted or error-free.

Furthermore, the warranty does not extend to normal wear and tear (including wear and tear of camera lenses, batteries, or displays), transport costs (unless specified in the warranty option), defects caused by rough handling, misuse of the item, or any other acts beyond the reasonable control of MyMobile.

This Limited Warranty also excludes defects or alleged defects where the item was used with, or connected to, products, accessories, software, and/or services not manufactured, supplied, or authorized by MyMobile, or was used otherwise than for its intended use. Additionally, defects caused by viruses from unauthorized access to services, accounts, computer systems, or networks are not covered.

Defects where the battery has been short-circuited or where the seals of the battery enclosure or cells are broken and show evidence of tampering are also excluded from this warranty. Similarly, defects where the battery has been used in items other than those for which it has been specified are not covered.

This Limited Warranty does not apply if the item has been opened, modified, or repaired by anyone other than an authorized service center, or if it is repaired using unauthorized spare parts. Additionally, it does not apply if the item’s serial number, mobile accessory date code, or IMEI number has been altered or made illegible in any way.

Furthermore, the warranty does not apply if the item has been exposed to moisture, dampness, extreme thermal or environmental conditions, corrosion, oxidation, spillage of food or liquid, or influence from chemical products.

Lastly, the use of non-standard subscriber identity modules (SIMs) immediately voids all warranty offered with the handset. This includes copied SIMs, dual or multi-SIM modules, SIM adapters/carriers, or the use of a micro-SIM in a standard-sized SIM slot.