Shipping policy

MyMobile uses the services of the following carriers to deliver your products anywhere in Australia.

Shipping Type

Warehouse to Retail shop the express to you  ( free )

The order is Sent to our warehouse, there we pack all daily orders in one box and send it via DHL to our retail shop in brisbane city. Once we received the orders we inspect, pack and ship via express post, upload the tracking number. This process normally take about 7 to10 days 

DHL Direct 

The order is Sent to our warehouse, there we pack and send it via DHL direct uploading the tracking number ,This process takes about 5 to 7 days  with a small free of $39.99

Australia Post

This postal service reaches every corner of Australia. We use this service for smaller items shipped from our Australian-based warehouses (ie Regular and Registered Post). If available, tracking of parcels can be performed online (http://auspost.com.au/track/).

DHL

This courier service provides expedited deliveries to the majority of areas within Australia. We use this service for parcels shipped from our international-based warehouses (ie International Shipping). A signature is required for deliveries and must be to a physical street address only (ie No PO Boxes). Tracking of parcels can be performed online (http://www.dhl.com.au/en/express/tracking.html).

Shipping Terms and Conditions:

• All shipping fees listed are non-negotiable and non-refundable.
• All delivery times are given as a guide only and are in no way guaranteed by MyMobile or the carrier.
• Any failed deliveries due to inaccurate or incomplete shipping details provided by the buyer or unavailability of the receiver will incur a $25.00 re-delivery fee.
• Once an item has been shipped, it is the buyer’s responsibility to liaise with the shipping carrier in relation to the delivery of their parcel.
• Once a parcel is accepted and signed for, it will be deemed to be delivered and will no longer be available to claimed under transit insurance.
• If a parcel is damaged in transit, the receiver must reject the delivery and advise MyMobile and the shipping carrier immediately.
• If a parcel is lost in transit, the buyer must open an investigation with the shipping carrier.
• MyMobile will only arrange replacement of the order once the investigation has been completed and providing the buyer selected transit insurance at the time of the initial purchase.

Explore the Versatility of the Vivo X Fold 5 V2429 5G Dual (16GB Ram) Global

• Immersive 8.03” Foldable LTPO AMOLED Display: Vivo X Fold 5 Experience next-level visuals on the 8.03” main AMOLED display with 120Hz refresh rate, HDR10+, Dolby Vision, and up to 4500 nits peak brightness. The 6.53” cover display also delivers flagship-level performance with 5500 nits peak brightness and ultra-strong Armor Glass (2nd gen).
  
  
• Flagship Snapdragon 8 Gen 3 Performance: Powered by the Qualcomm Snapdragon 8 Gen 3 (4nm) with Adreno 750 GPU, the Vivo X Fold 5 ensures lightning-fast performance, AI-powered efficiency, and console-grade gaming all paired with 16GB RAM and 512GB UFS 4.1 storage for seamless multitasking.
  
  
• Professional ZEISS Triple Camera System: Co-engineered with ZEISS optics, the triple camera setup features a 50MP OIS wide sensor, 50MP periscope telephoto (3x optical zoom), and 50MP ultrawide lens, all enhanced with ZEISS T coating, laser AF, and color spectrum sensor*. Capture stunning details in 8K video, 4K@60fps, and enjoy vivid low-light photography.
  
  
• Unmatched Durability with IP58/IP59+ Protection: Built with glass fiber back, aluminum alloy frame, and 2nd-gen Armor Glass, the Vivo X Fold 5 offers IP58/IP59+ certification, making it resistant to dust, high-pressure water jets, and submersion up to 3m for 30 minutes setting a new standard for foldable durability.
  
  
• Massive 6000mAh Battery with Ultra-Fast Charging: Stay powered all day with a 6000mAh Silicon-Carbon battery, supported by 80W wired fast charging, 40W wireless charging, and even reverse wired & 5W reverse wireless charging perfect for powering your devices on the go.

The Vivo X Fold 5 V2429 5G (16GB RAM, 512GB, Global) combines cutting-edge foldable display technology, Snapdragon 8 Gen 3 flagship power, ZEISS-engineered triple cameras, IP58/IP59+ durability, and a massive 6000mAh ultra-fast charging battery. Designed for professionals, creators, and multitaskers, it delivers unmatched performance, stunning visuals, and all-day reliability in a sleek foldable design redefining what a foldable smartphone can be.

Immersive Foldable Display Experience

The Vivo X Fold 5 V2429 5G Dual redefines smartphone design with its 8.03-inch foldable LTPO AMOLED display, delivering breathtaking visuals with 1B colors, HDR10+, Dolby Vision, and 4500 nits peak brightness. Its secondary 6.53-inch cover screen ensures full usability even when folded, making it versatile for work and entertainment. Built with second-generation Armor Glass, the display offers both durability and premium viewing quality.

Flagship Performance and Powerful Cameras

Powered by the Snapdragon 8 Gen 3 chipset paired with 16GB RAM and 512GB UFS 4.1 storage, this device ensures lightning-fast performance, seamless multitasking, and enhanced gaming capabilities. The triple 50MP ZEISS camera system with advanced optics and laser autofocus captures stunning detail in every shot, while 8K video recording pushes mobile videography to professional levels. A 20MP selfie and cover camera ensure crystal-clear video calls and portraits.

Long-Lasting Battery and Next-Gen Connectivity

The Vivo X Fold 5 packs a massive 6000mAh Si/C Li-Ion battery with 80W wired and 40W wireless charging, keeping you powered throughout the day. It supports dual SIM 5G connectivity for global coverage, with advanced Wi-Fi 7, Bluetooth 5.4, NFC, and infrared for seamless connections. Built with IP58/IP59+ water and dust resistance, this foldable flagship is as durable as it is stylish, available in elegant Titanium Gray and White finishes.

At MyMobile, we stand behind the quality of our products with confidence, offering a comprehensive warranty included in the standard purchase price. Here's an in-depth look at what our warranty entails:

1. Australia-wide Warranty: Every product purchased from MyMobile comes with a warranty covering defects in materials and workmanship for a period listed below from the date of purchase. This warranty extends across Australia, ensuring our customers receive reliable support no matter where they are located.
2. Second-Hand Devices: For those opting for second-hand devices, rest assured they are backed by a 6-month warranty. We understand the importance of providing assurance even with pre-owned products, ensuring your satisfaction and peace of mind.
3. Australian Stock Devices: Devices sourced from Australian stock enjoy an extended warranty period of 24 months. We prioritize quality and reliability with locally sourced products, offering an additional level of assurance for our customers.
4. Imported Devices: Imported devices come with a 12-month warranty, providing adequate coverage for products sourced internationally. While these devices offer the same level of functionality and performance, our warranty ensures your investment is protected against unforeseen issues.
5. Repair Centers in Australia : MyMobile operates repair a center in Brisbane city, making it convenient for customers to access repair services when needed. Whether you're in Sydney, Melbourne, elsewhere, our service center ensures prompt and reliable assistance.
6. Assessment and Repair Guarantee: We guarantee assessments within 5 days of receipt, often completing them in even less time. For repairs, we aim to have your device back to you within 30 working days, with most repairs completed in under a week. In the rare event that we're unable to repair your device, we'll provide a replacement phone to minimize any inconvenience.
7. Return Postage Included: To streamline the warranty process, we cover the cost of return postage for items being sent back to us for repair or replacement. This service is available for customers within Australia, ensuring a hassle-free experience when seeking warranty support.
8. Detailed Warranty Period: Our warranty period begins upon receipt by the first end-user and varies depending on the component of the device. For example, the mobile device itself is covered for the specified period, while consumable parts and accessories have their respective warranty durations.
9. Transparency and Accountability: At MyMobile, we believe in transparency and accountability throughout the warranty process. We provide clear guidelines on warranty coverage, repair procedures, and customer responsibilities to ensure a smooth and fair experience for all parties involved.
10. Continued Commitment to Quality: Beyond the warranty period, MyMobile remains committed to delivering high-quality products and exceptional customer service. While our warranty provides coverage for specified defects and issues, we strive to exceed expectations in all aspects of our business to earn your trust and loyalty.

In summary, MyMobile's extended warranty offers comprehensive coverage, prompt service, and ongoing support to ensure your satisfaction and peace of mind with every purchase. We stand behind the quality of our products and are dedicated to providing a positive experience for all our customers, regardless of the device type selected.

Important Information 

Regarding warranty provisions, the Warranty Period will adhere to legal constraints and will not be extended, renewed, or transferable with subsequent resale, repair, or replacement of the item, unless sold through an authorized MyMobile wholesale channel. Repaired parts will be warranted for the remainder of the original Warranty Period or for sixty (60) days from the date of repair, whichever is longer.

If a replacement handset is offered, every effort will be made to provide a handset of the same make and model. In cases where an exact replacement is not feasible, MyMobile reserves the right to replace the item with a functionally equivalent model at its discretion. Should the original product be unavailable, a similar product up to the same value may be provided, determined by the last retail price of MyMobile prior to the replacement. It's important to note that replacements are not redeemable for cash, and the warranty from the original item will transfer to the replacement. This warranty cannot be extended or renewed in any manner and will expire on the same date as the original warranty item's expiration.

Regarding shipping, we do not accept liability for any shipping costs to or from non-Australian or New Zealand locations. Furthermore, we do not assume responsibility for any loss or damages that may occur during the transit of sent items or any tax-related fees for international shipments.

Upon receiving authorization with an RMA code, customers are expected to return the item or the affected part (if applicable) to the nominated Care Centre or MyMobile designated service location before the Warranty Period expires.

When making a Limited Warranty claim, customers may be required to present the item (or affected part), the original proof of purchase, which should be legible and unmodified, indicating the seller's name and address, purchase date and location, and the product type, as well as the IMEI or other serial number. It's important to note that this Limited Warranty only extends to the original, first end-user of the item and is not assignable or transferable to any subsequent purchaser. Lack of proof of purchase may hinder your ability to demonstrate contracting party status. Subsequent purchasers are encouraged to seek clarification of their rights from the ACCC.

Additionally, it's important to note that this Limited Warranty does not cover user manuals or any third-party software, settings, content, data, or links, whether included or downloaded during installation, assembly, shipping, or at any other point in the delivery chain.

To the extent permitted by applicable law, the repairer does not warrant that any manufacturer’s software will meet your requirements, work in combination with any hardware or software applications provided by a third party, or that the operation of the software will be uninterrupted or error-free.

Furthermore, the warranty does not extend to normal wear and tear (including wear and tear of camera lenses, batteries, or displays), transport costs (unless specified in the warranty option), defects caused by rough handling, misuse of the item, or any other acts beyond the reasonable control of MyMobile.

This Limited Warranty also excludes defects or alleged defects where the item was used with, or connected to, products, accessories, software, and/or services not manufactured, supplied, or authorized by MyMobile, or was used otherwise than for its intended use. Additionally, defects caused by viruses from unauthorized access to services, accounts, computer systems, or networks are not covered.

Defects where the battery has been short-circuited or where the seals of the battery enclosure or cells are broken and show evidence of tampering are also excluded from this warranty. Similarly, defects where the battery has been used in items other than those for which it has been specified are not covered.

This Limited Warranty does not apply if the item has been opened, modified, or repaired by anyone other than an authorized service center, or if it is repaired using unauthorized spare parts. Additionally, it does not apply if the item’s serial number, mobile accessory date code, or IMEI number has been altered or made illegible in any way.

Furthermore, the warranty does not apply if the item has been exposed to moisture, dampness, extreme thermal or environmental conditions, corrosion, oxidation, spillage of food or liquid, or influence from chemical products.

Lastly, the use of non-standard subscriber identity modules (SIMs) immediately voids all warranty offered with the handset. This includes copied SIMs, dual or multi-SIM modules, SIM adapters/carriers, or the use of a micro-SIM in a standard-sized SIM slot.