Shipping policy

MyMobile uses the services of the following carriers to deliver your products anywhere in Australia.

Shipping Type

Warehouse to Retail shop the express to you  ( free )

The order is Sent to our warehouse, there we pack all daily orders in one box and send it via DHL to our retail shop in brisbane city. Once we received the orders we inspect, pack and ship via express post, upload the tracking number. This process normally take about 7 to10 days 

DHL Direct 

The order is Sent to our warehouse, there we pack and send it via DHL direct uploading the tracking number ,This process takes about 5 to 7 days  with a small free of $39.99

Australia Post

This postal service reaches every corner of Australia. We use this service for smaller items shipped from our Australian-based warehouses (ie Regular and Registered Post). If available, tracking of parcels can be performed online (http://auspost.com.au/track/).

DHL

This courier service provides expedited deliveries to the majority of areas within Australia. We use this service for parcels shipped from our international-based warehouses (ie International Shipping). A signature is required for deliveries and must be to a physical street address only (ie No PO Boxes). Tracking of parcels can be performed online (http://www.dhl.com.au/en/express/tracking.html).

Shipping Terms and Conditions:

• All shipping fees listed are non-negotiable and non-refundable.
• All delivery times are given as a guide only and are in no way guaranteed by MyMobile or the carrier.
• Any failed deliveries due to inaccurate or incomplete shipping details provided by the buyer or unavailability of the receiver will incur a $25.00 re-delivery fee.
• Once an item has been shipped, it is the buyer’s responsibility to liaise with the shipping carrier in relation to the delivery of their parcel.
• Once a parcel is accepted and signed for, it will be deemed to be delivered and will no longer be available to claimed under transit insurance.
• If a parcel is damaged in transit, the receiver must reject the delivery and advise MyMobile and the shipping carrier immediately.
• If a parcel is lost in transit, the buyer must open an investigation with the shipping carrier.
• MyMobile will only arrange replacement of the order once the investigation has been completed and providing the buyer selected transit insurance at the time of the initial purchase.

Explore the Versatility of the Samsung Galaxy Tab S9 FE+ X610 Wifi (8GB)

• Immersive 12.4-inch Display: The Samsung Galaxy Tab S9 FE+ delivers an excellent viewing experience with its large 12.4-inch IPS LCD display, offering rich colors, smooth 90Hz refresh rate, and an impressive 84.3% screen-to-body ratio. Whether you're streaming, browsing, or working, the 1600 x 2560 resolution provides clear visuals and sharp text, making it ideal for entertainment and productivity. Its slim bezels further enhance immersion while maintaining a modern, premium appearance.
  
  
• Powerful Exynos 1380 Performance: This tablet is powered by the efficient Exynos 1380 chipset built on a 5nm process, ensuring responsive performance and smooth multitasking. The octa-core CPU and Mali-G68 MP5 GPU deliver enough power for apps, media consumption, and light gaming. Paired with 8GB of RAM, the Tab S9 FE+ ensures stable performance with Android 13 and One UI 5.1, providing a user-friendly and fluid software experience.
  
  
• Dual Rear Cameras with 4K Video: The Galaxy Tab S9 FE+ features a practical dual-camera setup, including an 8MP wide and 8MP ultrawide lens, allowing you to capture detailed photos and expansive landscape shots. It supports 4K and 1080p video recording, making it suitable for content creation, video projects, and online presentations. The 12MP ultrawide front camera delivers sharp, well-framed video calls, ensuring clear communication for work or learning.
  
  
• Premium Build and Enhanced Connectivity: Designed with a sleek aluminum frame and back, the Tab S9 FE+ offers a sturdy yet lightweight feel at just 627g. It includes stereo speakers tuned by AKG for an immersive audio experience during movies, games, and music. Connectivity is reliable with Wi-Fi 6 support, Bluetooth 5.3, GPS, and a USB Type-C port, ensuring fast data transfer and smooth wireless performance for everyday use.
  
  
• Massive Battery with Fast Charging: Equipped with a large 10,090 mAh battery, the Galaxy Tab S9 FE+ is built for all-day usage, whether you're working, studying, or streaming content. The tablet supports 45W wired fast charging, enabling quicker top-ups and less downtime. This long-lasting battery life makes it a dependable companion for travel, productivity tasks, and entertainment on the go.

The Samsung Galaxy Tab S9 FE+ X610 Wi-Fi combines a spacious 12.4-inch display, capable performance, versatile dual cameras, and a premium aluminum design to deliver an excellent everyday tablet experience. With strong battery life, fast charging, and modern connectivity, it offers great value for users seeking a reliable, feature-rich device for work, entertainment, and creativity.

Design & Display
The Samsung Galaxy Tab S9 FE+ X610 Wifi features a large 12.4-inch IPS LCD with a smooth 90Hz refresh rate and a 1600 x 2560 resolution. It has a sleek aluminum body with a glass front, measuring just 6.5 mm thick. The device offers an immersive screen-to-body ratio of about 84.3%, making it ideal for entertainment and productivity.

Performance & Software
Running on Android 13 with One UI 5.1, the tablet is powered by the Exynos 1380 chipset. Its octa-core CPU and Mali-G68 MP5 GPU provide efficient performance suitable for multitasking, streaming, and productivity tasks. It includes 128GB of internal storage paired with 8GB of RAM, and storage can be expanded via a dedicated microSDXC slot.

Camera, Battery & Connectivity
The Tab S9 FE+ includes a dual rear camera setup with wide and ultrawide 8MP sensors capable of 4K video recording. The 12MP ultrawide front camera supports high-quality video calls. It offers dual-band Wi-Fi 6, Bluetooth 5.3, GPS, and USB Type-C connectivity. The large 10090 mAh battery supports 45W fast charging, and stereo speakers tuned by AKG enhance the media experience. The tablet is available in Mint, Silver, Gray, and Lavender.

At MyMobile, we stand behind the quality of our products with confidence, offering a comprehensive warranty included in the standard purchase price. Here's an in-depth look at what our warranty entails:

1. Australia-wide Warranty: Every product purchased from MyMobile comes with a warranty covering defects in materials and workmanship for a period listed below from the date of purchase. This warranty extends across Australia, ensuring our customers receive reliable support no matter where they are located.
2. Second-Hand Devices: For those opting for second-hand devices, rest assured they are backed by a 6-month warranty. We understand the importance of providing assurance even with pre-owned products, ensuring your satisfaction and peace of mind.
3. Australian Stock Devices: Devices sourced from Australian stock enjoy an extended warranty period of 24 months. We prioritize quality and reliability with locally sourced products, offering an additional level of assurance for our customers.
4. Imported Devices: Imported devices come with a 12-month warranty, providing adequate coverage for products sourced internationally. While these devices offer the same level of functionality and performance, our warranty ensures your investment is protected against unforeseen issues.
5. Repair Centers in Australia : MyMobile operates repair a center in Brisbane city, making it convenient for customers to access repair services when needed. Whether you're in Sydney, Melbourne, elsewhere, our service center ensures prompt and reliable assistance.
6. Assessment and Repair Guarantee: We guarantee assessments within 5 days of receipt, often completing them in even less time. For repairs, we aim to have your device back to you within 30 working days, with most repairs completed in under a week. In the rare event that we're unable to repair your device, we'll provide a replacement phone to minimize any inconvenience.
7. Return Postage Included: To streamline the warranty process, we cover the cost of return postage for items being sent back to us for repair or replacement. This service is available for customers within Australia, ensuring a hassle-free experience when seeking warranty support.
8. Detailed Warranty Period: Our warranty period begins upon receipt by the first end-user and varies depending on the component of the device. For example, the mobile device itself is covered for the specified period, while consumable parts and accessories have their respective warranty durations.
9. Transparency and Accountability: At MyMobile, we believe in transparency and accountability throughout the warranty process. We provide clear guidelines on warranty coverage, repair procedures, and customer responsibilities to ensure a smooth and fair experience for all parties involved.
10. Continued Commitment to Quality: Beyond the warranty period, MyMobile remains committed to delivering high-quality products and exceptional customer service. While our warranty provides coverage for specified defects and issues, we strive to exceed expectations in all aspects of our business to earn your trust and loyalty.

In summary, MyMobile's extended warranty offers comprehensive coverage, prompt service, and ongoing support to ensure your satisfaction and peace of mind with every purchase. We stand behind the quality of our products and are dedicated to providing a positive experience for all our customers, regardless of the device type selected.

Important Information 

Regarding warranty provisions, the Warranty Period will adhere to legal constraints and will not be extended, renewed, or transferable with subsequent resale, repair, or replacement of the item, unless sold through an authorized MyMobile wholesale channel. Repaired parts will be warranted for the remainder of the original Warranty Period or for sixty (60) days from the date of repair, whichever is longer.

If a replacement handset is offered, every effort will be made to provide a handset of the same make and model. In cases where an exact replacement is not feasible, MyMobile reserves the right to replace the item with a functionally equivalent model at its discretion. Should the original product be unavailable, a similar product up to the same value may be provided, determined by the last retail price of MyMobile prior to the replacement. It's important to note that replacements are not redeemable for cash, and the warranty from the original item will transfer to the replacement. This warranty cannot be extended or renewed in any manner and will expire on the same date as the original warranty item's expiration.

Regarding shipping, we do not accept liability for any shipping costs to or from non-Australian or New Zealand locations. Furthermore, we do not assume responsibility for any loss or damages that may occur during the transit of sent items or any tax-related fees for international shipments.

Upon receiving authorization with an RMA code, customers are expected to return the item or the affected part (if applicable) to the nominated Care Centre or MyMobile designated service location before the Warranty Period expires.

When making a Limited Warranty claim, customers may be required to present the item (or affected part), the original proof of purchase, which should be legible and unmodified, indicating the seller's name and address, purchase date and location, and the product type, as well as the IMEI or other serial number. It's important to note that this Limited Warranty only extends to the original, first end-user of the item and is not assignable or transferable to any subsequent purchaser. Lack of proof of purchase may hinder your ability to demonstrate contracting party status. Subsequent purchasers are encouraged to seek clarification of their rights from the ACCC.

Additionally, it's important to note that this Limited Warranty does not cover user manuals or any third-party software, settings, content, data, or links, whether included or downloaded during installation, assembly, shipping, or at any other point in the delivery chain.

To the extent permitted by applicable law, the repairer does not warrant that any manufacturer’s software will meet your requirements, work in combination with any hardware or software applications provided by a third party, or that the operation of the software will be uninterrupted or error-free.

Furthermore, the warranty does not extend to normal wear and tear (including wear and tear of camera lenses, batteries, or displays), transport costs (unless specified in the warranty option), defects caused by rough handling, misuse of the item, or any other acts beyond the reasonable control of MyMobile.

This Limited Warranty also excludes defects or alleged defects where the item was used with, or connected to, products, accessories, software, and/or services not manufactured, supplied, or authorized by MyMobile, or was used otherwise than for its intended use. Additionally, defects caused by viruses from unauthorized access to services, accounts, computer systems, or networks are not covered.

Defects where the battery has been short-circuited or where the seals of the battery enclosure or cells are broken and show evidence of tampering are also excluded from this warranty. Similarly, defects where the battery has been used in items other than those for which it has been specified are not covered.

This Limited Warranty does not apply if the item has been opened, modified, or repaired by anyone other than an authorized service center, or if it is repaired using unauthorized spare parts. Additionally, it does not apply if the item’s serial number, mobile accessory date code, or IMEI number has been altered or made illegible in any way.

Furthermore, the warranty does not apply if the item has been exposed to moisture, dampness, extreme thermal or environmental conditions, corrosion, oxidation, spillage of food or liquid, or influence from chemical products.

Lastly, the use of non-standard subscriber identity modules (SIMs) immediately voids all warranty offered with the handset. This includes copied SIMs, dual or multi-SIM modules, SIM adapters/carriers, or the use of a micro-SIM in a standard-sized SIM slot.