Warranty Information

Warranty is an important issue to consider when buying electronic products, especially when purchasing online. We aim to clearly outline the warranty terms and procedures below, so buyers can easily know what to do if a warranty issue arises.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure

To ensure you are able to fulfil the requirements of the warranty provider, it is recommended that you retain all packaging and accessories and your proof of purchase documentation (eg invoice).

As this website advertises products from various sources, please consider the warranty specifics related to the type of stock described below: 

 

Australian Stock:

Unless otherwise stated, items marked as Australian Stock include manufacturer's warranty through the manufacturer's Australian distributor. The duration, terms and conditions of this warranty is as specified by the manufacturer. Manufacturer's Warranty can either be accessed directly through the manufacturer's Australian warranty process or facilitated for you by the MyMobile Group. For full details, please contact either the manufacturer's customer service, or us at warranty@mymobile.com.au.

Some manufacturers offer an Early Life Failure (E.L.F) Replacement Policy on their products if they fail within a certain timeframe after purchase. This is usually 14 or 30 days. If your item develops a fault within this E.L.F period, please complete and submit an ELF/DOA Replacement RMA immediately.

If your item develops a fault outside the E.L.F period but within the warranty period, please contact the manufacturer's customer service directly and they will advise of the nearest service centre for repair. Items mayt be returned to the MyMobile Group, however as we are not authorised to perform assessment or repairs on behalf of the manufacturer, we will forward your device and claim to the relevant manufacturer's representative.

 note: Return Postage to our service center is at buyers expence. Free delilivery of repaired/replaced devices with be provided 

Import Stock

As the majority of electronics manufacturers do not offer an international warranty, The MyMobile Group provides a local one-year limited warranty on import products that fall in that category. In contrast to most other providers of Import Stock, the MyMobile Group repair centre to performs warranty assessments and repairs, rather than the need for customers to return products back to their overseas source.

Standard Free:

  • 12 Months Australia-wide Warranty
  • DOA replacement within the first 48 hours of delivery
  • Repair guarantee: within 30 days, generally 7 days, and replacement phone or store credit offered if unable to repair within guaranteed timeframe
  • Return postage to Brisbane repair centre is at Buyer's expense
  • Free delivery of repaired/replaced devices
  • In the event of a refund, postage costs are not refundable

The following conditions will VOID all warranty:

  • Physical Damage - such as broken or cracked screens, broken sim reader terminals or any other damage caused by physical trauma, impact or pressure to the device
  • Liquid or Moisture Ingression - evident by corrosion to internal components or activation/tampering of liquid indicator stickers
  • Software Tampering - such as jailbreaking or rooting of devices with non-approved 3rd party software
  • Hardware Tampering - such as opening of housings or self-repair

Dead Pixels: If there are less than 4 dead pixels discovered on LCD screen - Item/s will NOT be considered as DOA as Manufactures do not offer repair, replacement or refund, unless the dead pixels are at the centre of the screen.

What is not covered by my Limited Warranty?

This Limited Warranty does not cover user manuals or any third party software, any sofware updates, settings, content, data or links, whether included or downloaded during instalment, assembly, shipping or at any other time in the delivery chain or otherwise and in any way acquired by you.

To the extent permitted by applicable law, MyMobile Direct does not warrant that any manufacture’s software will: meet your requirements; work in combination with any hardware or software applications provided by a third party, or; that the operation of the software will be uninterrupted or error free.

MyMobile Direct does not extend to: normal wear and tear (including, without limitation, wear and tear of camera lenses, batteries or displays); transport costs, unless specified in your warranty option; defects caused by rough handling, including, without limitation, defects caused by sharp items, bending, compressing or dropping; defects or damage caused by misuse of the item, including use that is contrary to the instructions provided by the manufacturer (as set out in the item’s user guide), or; any other acts beyond the reasonable control of MyMobile Direct.

This Limited Warranty does not cover defects or alleged defects where the item was used with, or connected to, a product, accessories, software and/or service not manufactured, supplied or authorised by MyMobile, or was used otherwise than for its intended use. Defects are often caused by viruses from unauthorised access to services, other accounts, computer systems or networks. This unauthorised access can take place through hacking, password-mining, and a variety of other means.

This Limited Warranty does not cover defects where the battery has been short-circuited, or where the seals of the battery enclosure or the cells are broken and show evidence of tampering. Further, the Limited Warranty does not cover defects where the battery has been used in items other than those for which it has been specified.

This Limited Warranty does not apply if the item has been opened, modified or repaired by anyone other than an authorised service centre, or if it is repaired using unauthorised spare parts. Further, the Limited Warranty does not apply if the item’s serial number, mobile accessory date code, or IMEI number has been removed, erased, defaced, altered or made illegible in any way. This will be determined at the sole discretion of MyMobile and our authorised agents.

This Limited Warranty does not apply if the item has been exposed to: moisture; dampness (irrespective of Manufacturer's water-resistance claims); extreme thermal or environmental conditions; rapidly changing thermal or environmental conditions; corrosion; oxidation; spillage of food or liquid, or; influence from chemical product.

This Limited Warranty does not cover incorrect selection of your item for your purposes. It is your responsibility to determine what specifications are required to fulfill your needs and select your purchase accordingly. For example, please take care to note what frequencies are used by your telco provider in your area, to make sure the device you have chosen is suitable.

Important Note about Import Stock:

The My Mobile Group tries to provide accurate specifications for individual devices, however, final responsibility for compliance and suitability for local purpose. Please be aware that as stock is sourced from around the globe, it is not uncommon for packaging seals to be broken or removed. There are various reasons why this may be done such as; to inspect package contents, insert compatible chargers or adaptors, network unlock or region unlock devices, or update language settings. Be assured that devices are still Brand New and have not been used in any other way.