Shipping policy

MyMobile uses the services of the following carriers to deliver your products anywhere in Australia.

Shipping Type

Warehouse to Retail shop the express to you  ( free )

The order is Sent to our warehouse, there we pack all daily orders in one box and send it via DHL to our retail shop in brisbane city. Once we received the orders we inspect, pack and ship via express post, upload the tracking number. This process normally take about 7 to10 days 

DHL Direct 

The order is Sent to our warehouse, there we pack and send it via DHL direct uploading the tracking number ,This process takes about 5 to 7 days  with a small free of $39.99

Australia Post

This postal service reaches every corner of Australia. We use this service for smaller items shipped from our Australian-based warehouses (ie Regular and Registered Post). If available, tracking of parcels can be performed online (http://auspost.com.au/track/).

DHL

This courier service provides expedited deliveries to the majority of areas within Australia. We use this service for parcels shipped from our international-based warehouses (ie International Shipping). A signature is required for deliveries and must be to a physical street address only (ie No PO Boxes). Tracking of parcels can be performed online (http://www.dhl.com.au/en/express/tracking.html).

Shipping Terms and Conditions:

• All shipping fees listed are non-negotiable and non-refundable.
• All delivery times are given as a guide only and are in no way guaranteed by MyMobile or the carrier.
• Any failed deliveries due to inaccurate or incomplete shipping details provided by the buyer or unavailability of the receiver will incur a $25.00 re-delivery fee.
• Once an item has been shipped, it is the buyer’s responsibility to liaise with the shipping carrier in relation to the delivery of their parcel.
• Once a parcel is accepted and signed for, it will be deemed to be delivered and will no longer be available to claimed under transit insurance.
• If a parcel is damaged in transit, the receiver must reject the delivery and advise MyMobile and the shipping carrier immediately.
• If a parcel is lost in transit, the buyer must open an investigation with the shipping carrier.
• MyMobile will only arrange replacement of the order once the investigation has been completed and providing the buyer selected transit insurance at the time of the initial purchase.

Explore the Versatility of the Samsung Galaxy A17 A176B 5G (8GB ram) Dual nano sim

• Elegant, Durable Design with Everyday Protection: Samsung Galaxy A17 A176B 5G strikes the perfect balance between sleek style and rugged practicality. Its glass front protected by Corning Gorilla Glass Victus, glass-fiber back, and lightweight plastic frame create a premium yet resilient build. With an IP54 rating for dust and splash resistance, it’s designed to handle daily life’s unexpected spills and weather while maintaining a slim 7.5 mm profile and comfortable 192 g weight.
  
  
• Immersive 6.7" Super AMOLED Display: Enjoy vibrant colors and razor-sharp clarity on the 6.7-inch Super AMOLED screen, boasting 1080 x 2340 resolution, 90 Hz refresh rate, and up to 800 nits High Brightness Mode for clear outdoor visibility. Whether you’re streaming movies, gaming, or browsing, the ~86% screen-to-body ratio and Gorilla Glass Victus protection create a cinematic viewing experience that’s both stunning and durable.
  
  
• Fast 5G Connectivity with Reliable Performance: Powered by the efficient 5 nm Exynos 1330 chipset with an octa-core CPU and Mali-G68 GPU, combined with 8 GB RAM and 256 GB of internal storage, the Galaxy A17 delivers smooth multitasking and lag-free performance. With dual nano SIM slots and support for a wide range of global 5G bands, you can count on lightning-fast downloads and seamless streaming wherever you go.
  
  
• Triple-Camera Versatility with Optical Image Stabilization: Capture every moment with the 50 MP main camera featuring OIS for crisp, blur-free shots, even in low light. A 5 MP ultrawide lens brings landscapes to life, while a 2 MP macro camera reveals stunning close-up details. The 13 MP front camera shoots sharp selfies and records 1080p video, while gyro-EIS ensures smooth, steady footage across all your adventures.
  
  
• Long-Lasting 5000 mAh Battery with Fast Charging: Stay powered through your busiest days with the 5000 mAh battery, optimized for all-day use and paired with 25 W wired fast charging to get you back to 100% quickly. With Android 15 and One UI 7, plus six major Android upgrades, your phone stays fresh, secure, and feature-rich for years to come future-ready and dependable.

The Samsung Galaxy A17 A176B 5G (8 GB RAM, Dual Nano SIM) combines premium design, vivid 90 Hz AMOLED visuals, and fast 5G performance with an advanced triple-camera system and a massive 5000 mAh battery. With durable Gorilla Glass Victus protection, six guaranteed Android upgrades, and lightning-fast charging, it’s the ideal everyday 5G smartphone for users who want flagship-like features at an exceptional value.

Sleek Design & Immersive Display

The Samsung Galaxy A17 5G (Model A176B) combines modern style with everyday durability. Featuring a glass front protected by Gorilla Glass Victus, a glass fiber back, and a sturdy plastic frame, it is both elegant and resilient. Rated IP54 for dust and splash resistance, it can handle light exposure to water. The 6.7-inch Super AMOLED display delivers vibrant colors and crisp details with a smooth 90Hz refresh rate and 800 nits (HBM) brightness for comfortable viewing indoors or outdoors.

Smooth Performance & Ample Storage

Powered by the efficient Exynos 1330 (5 nm) chipset with an octa-core CPU and Mali-G68 MP2 GPU, the Galaxy A17 5G ensures responsive multitasking and smooth 5G connectivity. With 8GB of RAM and 256GB of internal storage expandable via microSDXC—you’ll have plenty of space for apps, photos, and videos. Running Android 15 with One UI 7, Samsung promises up to 6 major Android upgrades, offering long-term security and the latest features.

Versatile Cameras & Long-Lasting Battery

Capture every moment with the triple rear camera setup, featuring a 50MP wide lens with OIS, a 5MP ultrawide camera, and a 2MP macro lens for detailed close-ups. The 13MP front camera is perfect for selfies and 1080p video calls. A large 5000 mAh battery provides all-day power and supports 25W fast charging to keep you going longer. With dual nano SIM support, Wi-Fi ac, Bluetooth 5.3, and side-mounted fingerprint security, the Samsung Galaxy A17 5G is a reliable and stylish smartphone for work, play, and everyday life.

At MyMobile, we stand behind the quality of our products with confidence, offering a comprehensive warranty included in the standard purchase price. Here's an in-depth look at what our warranty entails:

1. Australia-wide Warranty: Every product purchased from MyMobile comes with a warranty covering defects in materials and workmanship for a period listed below from the date of purchase. This warranty extends across Australia, ensuring our customers receive reliable support no matter where they are located.
2. Second-Hand Devices: For those opting for second-hand devices, rest assured they are backed by a 6-month warranty. We understand the importance of providing assurance even with pre-owned products, ensuring your satisfaction and peace of mind.
3. Australian Stock Devices: Devices sourced from Australian stock enjoy an extended warranty period of 24 months. We prioritize quality and reliability with locally sourced products, offering an additional level of assurance for our customers.
4. Imported Devices: Imported devices come with a 12-month warranty, providing adequate coverage for products sourced internationally. While these devices offer the same level of functionality and performance, our warranty ensures your investment is protected against unforeseen issues.
5. Repair Centers in Australia : MyMobile operates repair a center in Brisbane city, making it convenient for customers to access repair services when needed. Whether you're in Sydney, Melbourne, elsewhere, our service center ensures prompt and reliable assistance.
6. Assessment and Repair Guarantee: We guarantee assessments within 5 days of receipt, often completing them in even less time. For repairs, we aim to have your device back to you within 30 working days, with most repairs completed in under a week. In the rare event that we're unable to repair your device, we'll provide a replacement phone to minimize any inconvenience.
7. Return Postage Included: To streamline the warranty process, we cover the cost of return postage for items being sent back to us for repair or replacement. This service is available for customers within Australia, ensuring a hassle-free experience when seeking warranty support.
8. Detailed Warranty Period: Our warranty period begins upon receipt by the first end-user and varies depending on the component of the device. For example, the mobile device itself is covered for the specified period, while consumable parts and accessories have their respective warranty durations.
9. Transparency and Accountability: At MyMobile, we believe in transparency and accountability throughout the warranty process. We provide clear guidelines on warranty coverage, repair procedures, and customer responsibilities to ensure a smooth and fair experience for all parties involved.
10. Continued Commitment to Quality: Beyond the warranty period, MyMobile remains committed to delivering high-quality products and exceptional customer service. While our warranty provides coverage for specified defects and issues, we strive to exceed expectations in all aspects of our business to earn your trust and loyalty.

In summary, MyMobile's extended warranty offers comprehensive coverage, prompt service, and ongoing support to ensure your satisfaction and peace of mind with every purchase. We stand behind the quality of our products and are dedicated to providing a positive experience for all our customers, regardless of the device type selected.

Important Information 

Regarding warranty provisions, the Warranty Period will adhere to legal constraints and will not be extended, renewed, or transferable with subsequent resale, repair, or replacement of the item, unless sold through an authorized MyMobile wholesale channel. Repaired parts will be warranted for the remainder of the original Warranty Period or for sixty (60) days from the date of repair, whichever is longer.

If a replacement handset is offered, every effort will be made to provide a handset of the same make and model. In cases where an exact replacement is not feasible, MyMobile reserves the right to replace the item with a functionally equivalent model at its discretion. Should the original product be unavailable, a similar product up to the same value may be provided, determined by the last retail price of MyMobile prior to the replacement. It's important to note that replacements are not redeemable for cash, and the warranty from the original item will transfer to the replacement. This warranty cannot be extended or renewed in any manner and will expire on the same date as the original warranty item's expiration.

Regarding shipping, we do not accept liability for any shipping costs to or from non-Australian or New Zealand locations. Furthermore, we do not assume responsibility for any loss or damages that may occur during the transit of sent items or any tax-related fees for international shipments.

Upon receiving authorization with an RMA code, customers are expected to return the item or the affected part (if applicable) to the nominated Care Centre or MyMobile designated service location before the Warranty Period expires.

When making a Limited Warranty claim, customers may be required to present the item (or affected part), the original proof of purchase, which should be legible and unmodified, indicating the seller's name and address, purchase date and location, and the product type, as well as the IMEI or other serial number. It's important to note that this Limited Warranty only extends to the original, first end-user of the item and is not assignable or transferable to any subsequent purchaser. Lack of proof of purchase may hinder your ability to demonstrate contracting party status. Subsequent purchasers are encouraged to seek clarification of their rights from the ACCC.

Additionally, it's important to note that this Limited Warranty does not cover user manuals or any third-party software, settings, content, data, or links, whether included or downloaded during installation, assembly, shipping, or at any other point in the delivery chain.

To the extent permitted by applicable law, the repairer does not warrant that any manufacturer’s software will meet your requirements, work in combination with any hardware or software applications provided by a third party, or that the operation of the software will be uninterrupted or error-free.

Furthermore, the warranty does not extend to normal wear and tear (including wear and tear of camera lenses, batteries, or displays), transport costs (unless specified in the warranty option), defects caused by rough handling, misuse of the item, or any other acts beyond the reasonable control of MyMobile.

This Limited Warranty also excludes defects or alleged defects where the item was used with, or connected to, products, accessories, software, and/or services not manufactured, supplied, or authorized by MyMobile, or was used otherwise than for its intended use. Additionally, defects caused by viruses from unauthorized access to services, accounts, computer systems, or networks are not covered.

Defects where the battery has been short-circuited or where the seals of the battery enclosure or cells are broken and show evidence of tampering are also excluded from this warranty. Similarly, defects where the battery has been used in items other than those for which it has been specified are not covered.

This Limited Warranty does not apply if the item has been opened, modified, or repaired by anyone other than an authorized service center, or if it is repaired using unauthorized spare parts. Additionally, it does not apply if the item’s serial number, mobile accessory date code, or IMEI number has been altered or made illegible in any way.

Furthermore, the warranty does not apply if the item has been exposed to moisture, dampness, extreme thermal or environmental conditions, corrosion, oxidation, spillage of food or liquid, or influence from chemical products.

Lastly, the use of non-standard subscriber identity modules (SIMs) immediately voids all warranty offered with the handset. This includes copied SIMs, dual or multi-SIM modules, SIM adapters/carriers, or the use of a micro-SIM in a standard-sized SIM slot.