Shipping policy

MyMobile uses the services of the following carriers to deliver your products anywhere in Australia.

Shipping Type

Warehouse to Retail shop the express to you  ( free )

The order is Sent to our warehouse, there we pack all daily orders in one box and send it via DHL to our retail shop in brisbane city. Once we received the orders we inspect, pack and ship via express post, upload the tracking number. This process normally take about 7 to10 days 

DHL Direct 

The order is Sent to our warehouse, there we pack and send it via DHL direct uploading the tracking number ,This process takes about 5 to 7 days  with a small free of $39.99

Australia Post

This postal service reaches every corner of Australia. We use this service for smaller items shipped from our Australian-based warehouses (ie Regular and Registered Post). If available, tracking of parcels can be performed online (http://auspost.com.au/track/).

DHL

This courier service provides expedited deliveries to the majority of areas within Australia. We use this service for parcels shipped from our international-based warehouses (ie International Shipping). A signature is required for deliveries and must be to a physical street address only (ie No PO Boxes). Tracking of parcels can be performed online (http://www.dhl.com.au/en/express/tracking.html).

Shipping Terms and Conditions:

• All shipping fees listed are non-negotiable and non-refundable.
• All delivery times are given as a guide only and are in no way guaranteed by MyMobile or the carrier.
• Any failed deliveries due to inaccurate or incomplete shipping details provided by the buyer or unavailability of the receiver will incur a $25.00 re-delivery fee.
• Once an item has been shipped, it is the buyer’s responsibility to liaise with the shipping carrier in relation to the delivery of their parcel.
• Once a parcel is accepted and signed for, it will be deemed to be delivered and will no longer be available to claimed under transit insurance.
• If a parcel is damaged in transit, the receiver must reject the delivery and advise MyMobile and the shipping carrier immediately.
• If a parcel is lost in transit, the buyer must open an investigation with the shipping carrier.
• MyMobile will only arrange replacement of the order once the investigation has been completed and providing the buyer selected transit insurance at the time of the initial purchase.

Type)

• Ultra-Compact Wireless Microphone System for Creators: The Rode Wireless GO III is an advanced, ultra-compact wireless microphone system designed for filmmakers, vloggers, content creators, and mobile journalists. Featuring a pre-polarised pressure transducer with an omnidirectional pickup pattern, it captures clear, natural audio from any direction, making it highly versatile for fast-paced production environments. Its minimal size and light weight—just 35 g for the transmitter and 36 g for the receiver—ensure effortless portability.
  
• High-Quality Audio Capture: Engineered for professional sound, the Wireless GO III supports a full 20 Hz to 20 kHz frequency range, delivering clean and accurate audio suitable for speech, interviews, and environmental recording. With a maximum SPL of 123.5 dB and a low 22 dBA noise floor, the system handles everything from soft dialogue to loud environments without distortion, maintaining a broadcast-ready sound profile.
  
  
• Strong Wireless Performance: The system offers an impressive transmission range of up to 260 meters (line of sight), ensuring reliable audio capture even in expansive or crowded shooting locations. Its stable digital wireless link allows creators to move freely without worrying about signal dropouts, making it ideal for outdoor shoots, live presentations, and event recording.
  
  
• Easy Connectivity with TRS/TRRS and USB-C: Equipped with 3.5 mm locking TRS input on the transmitter and a 3.5 mm TRRS output on the receiver, the Wireless GO III integrates seamlessly with cameras, smartphones, laptops, and recorders. USB-C connectivity adds further flexibility for digital audio recording and compatibility with modern devices, including iPhones and iPads running iOS 16 and later.
  
  
• Long Battery Life and Simple Power Management: Each unit includes an in-built rechargeable lithium-ion battery that provides up to 7 hours of continuous operation, making it suitable for long shooting days. It charges conveniently via standard 5V USB, keeping the system mobile-friendly and efficient without the need for external power adapters or AA batteries.

The Rode Wireless GO III (No Charging Case) is a lightweight, professional wireless microphone system offering high-quality omnidirectional audio, long-range transmission, and strong cross-platform compatibility. With up to 7 hours of battery life, wide device support, USB-C connectivity, and reliable 260-meter performance, it’s an excellent choice for creators who need a compact, flexible, and powerful audio solution for filming, vlogging, interviews, and mobile content production.

Rode Wireless GO III – Compact Wireless Microphone System (No Charging Case)

The Rode Wireless GO III is a next-generation ultra-compact wireless microphone system built for creators who need professional audio quality in a portable, easy-to-use form. Featuring a pre-polarised pressure transducer with an omnidirectional pickup pattern, the GO III captures clean, natural sound from any direction—perfect for interviews, vlogging, presentations, and mobile content creation. Designed for seamless compatibility with modern iPhones and iPads running iOS 16 and above, it offers a highly versatile recording solution for today’s workflows.

Design & Hardware

Both transmitter (TX) and receiver (RX) units feature a pocket-sized design measuring just 46.5 × 44 × 20 mm, with the TX weighing 35 g and the RX 36 g. The sleek black finish and robust construction make the Wireless GO III a reliable choice for everyday use, while the included 3.5mm locking TRS input (TX) and 3.5mm TRRS output (RX) provide flexible integration with cameras, audio recorders, and mobile devices. USB-C digital connectivity ensures modern compatibility with macOS, Windows, iOS, and Android systems.

Audio Quality & Performance

Delivering a 20 Hz–20 kHz frequency range, 123.5 dB SPL max input, and low 22 dBA self-noise, the Wireless GO III provides clean, broadcast-quality audio in a wide range of environments. The built-in rechargeable lithium-ion batteries offer up to 7 hours of operation per charge, while the extended 260 m line-of-sight transmission range offers exceptional flexibility for outdoor shoots and moving subjects. Compatible with macOS 10.15+, Windows 10+, iOS 14+, and Android 11+, the Wireless GO III (No Charging Case) is the ideal choice for creators who want powerful wireless performance in an ultra-portable package

At MyMobile, we stand behind the quality of our products with confidence, offering a comprehensive warranty included in the standard purchase price. Here's an in-depth look at what our warranty entails:

1. Australia-wide Warranty: Every product purchased from MyMobile comes with a warranty covering defects in materials and workmanship for a period listed below from the date of purchase. This warranty extends across Australia, ensuring our customers receive reliable support no matter where they are located.
2. Second-Hand Devices: For those opting for second-hand devices, rest assured they are backed by a 6-month warranty. We understand the importance of providing assurance even with pre-owned products, ensuring your satisfaction and peace of mind.
3. Australian Stock Devices: Devices sourced from Australian stock enjoy an extended warranty period of 24 months. We prioritize quality and reliability with locally sourced products, offering an additional level of assurance for our customers.
4. Imported Devices: Imported devices come with a 12-month warranty, providing adequate coverage for products sourced internationally. While these devices offer the same level of functionality and performance, our warranty ensures your investment is protected against unforeseen issues.
5. Repair Centers in Australia : MyMobile operates repair a center in Brisbane city, making it convenient for customers to access repair services when needed. Whether you're in Sydney, Melbourne, elsewhere, our service center ensures prompt and reliable assistance.
6. Assessment and Repair Guarantee: We guarantee assessments within 5 days of receipt, often completing them in even less time. For repairs, we aim to have your device back to you within 30 working days, with most repairs completed in under a week. In the rare event that we're unable to repair your device, we'll provide a replacement phone to minimize any inconvenience.
7. Return Postage Included: To streamline the warranty process, we cover the cost of return postage for items being sent back to us for repair or replacement. This service is available for customers within Australia, ensuring a hassle-free experience when seeking warranty support.
8. Detailed Warranty Period: Our warranty period begins upon receipt by the first end-user and varies depending on the component of the device. For example, the mobile device itself is covered for the specified period, while consumable parts and accessories have their respective warranty durations.
9. Transparency and Accountability: At MyMobile, we believe in transparency and accountability throughout the warranty process. We provide clear guidelines on warranty coverage, repair procedures, and customer responsibilities to ensure a smooth and fair experience for all parties involved.
10. Continued Commitment to Quality: Beyond the warranty period, MyMobile remains committed to delivering high-quality products and exceptional customer service. While our warranty provides coverage for specified defects and issues, we strive to exceed expectations in all aspects of our business to earn your trust and loyalty.

In summary, MyMobile's extended warranty offers comprehensive coverage, prompt service, and ongoing support to ensure your satisfaction and peace of mind with every purchase. We stand behind the quality of our products and are dedicated to providing a positive experience for all our customers, regardless of the device type selected.

Important Information 

Regarding warranty provisions, the Warranty Period will adhere to legal constraints and will not be extended, renewed, or transferable with subsequent resale, repair, or replacement of the item, unless sold through an authorized MyMobile wholesale channel. Repaired parts will be warranted for the remainder of the original Warranty Period or for sixty (60) days from the date of repair, whichever is longer.

If a replacement handset is offered, every effort will be made to provide a handset of the same make and model. In cases where an exact replacement is not feasible, MyMobile reserves the right to replace the item with a functionally equivalent model at its discretion. Should the original product be unavailable, a similar product up to the same value may be provided, determined by the last retail price of MyMobile prior to the replacement. It's important to note that replacements are not redeemable for cash, and the warranty from the original item will transfer to the replacement. This warranty cannot be extended or renewed in any manner and will expire on the same date as the original warranty item's expiration.

Regarding shipping, we do not accept liability for any shipping costs to or from non-Australian or New Zealand locations. Furthermore, we do not assume responsibility for any loss or damages that may occur during the transit of sent items or any tax-related fees for international shipments.

Upon receiving authorization with an RMA code, customers are expected to return the item or the affected part (if applicable) to the nominated Care Centre or MyMobile designated service location before the Warranty Period expires.

When making a Limited Warranty claim, customers may be required to present the item (or affected part), the original proof of purchase, which should be legible and unmodified, indicating the seller's name and address, purchase date and location, and the product type, as well as the IMEI or other serial number. It's important to note that this Limited Warranty only extends to the original, first end-user of the item and is not assignable or transferable to any subsequent purchaser. Lack of proof of purchase may hinder your ability to demonstrate contracting party status. Subsequent purchasers are encouraged to seek clarification of their rights from the ACCC.

Additionally, it's important to note that this Limited Warranty does not cover user manuals or any third-party software, settings, content, data, or links, whether included or downloaded during installation, assembly, shipping, or at any other point in the delivery chain.

To the extent permitted by applicable law, the repairer does not warrant that any manufacturer’s software will meet your requirements, work in combination with any hardware or software applications provided by a third party, or that the operation of the software will be uninterrupted or error-free.

Furthermore, the warranty does not extend to normal wear and tear (including wear and tear of camera lenses, batteries, or displays), transport costs (unless specified in the warranty option), defects caused by rough handling, misuse of the item, or any other acts beyond the reasonable control of MyMobile.

This Limited Warranty also excludes defects or alleged defects where the item was used with, or connected to, products, accessories, software, and/or services not manufactured, supplied, or authorized by MyMobile, or was used otherwise than for its intended use. Additionally, defects caused by viruses from unauthorized access to services, accounts, computer systems, or networks are not covered.

Defects where the battery has been short-circuited or where the seals of the battery enclosure or cells are broken and show evidence of tampering are also excluded from this warranty. Similarly, defects where the battery has been used in items other than those for which it has been specified are not covered.

This Limited Warranty does not apply if the item has been opened, modified, or repaired by anyone other than an authorized service center, or if it is repaired using unauthorized spare parts. Additionally, it does not apply if the item’s serial number, mobile accessory date code, or IMEI number has been altered or made illegible in any way.

Furthermore, the warranty does not apply if the item has been exposed to moisture, dampness, extreme thermal or environmental conditions, corrosion, oxidation, spillage of food or liquid, or influence from chemical products.

Lastly, the use of non-standard subscriber identity modules (SIMs) immediately voids all warranty offered with the handset. This includes copied SIMs, dual or multi-SIM modules, SIM adapters/carriers, or the use of a micro-SIM in a standard-sized SIM slot.