Shipping policy

MyMobile uses the services of the following carriers to deliver your products anywhere in Australia.

Shipping Type

Warehouse to Retail shop the express to you  ( free )

The order is Sent to our warehouse, there we pack all daily orders in one box and send it via DHL to our retail shop in brisbane city. Once we received the orders we inspect, pack and ship via express post, upload the tracking number. This process normally take about 7 to10 days 

DHL Direct 

The order is Sent to our warehouse, there we pack and send it via DHL direct uploading the tracking number ,This process takes about 5 to 7 days  with a small free of $39.99

Australia Post

This postal service reaches every corner of Australia. We use this service for smaller items shipped from our Australian-based warehouses (ie Regular and Registered Post). If available, tracking of parcels can be performed online (http://auspost.com.au/track/).

DHL

This courier service provides expedited deliveries to the majority of areas within Australia. We use this service for parcels shipped from our international-based warehouses (ie International Shipping). A signature is required for deliveries and must be to a physical street address only (ie No PO Boxes). Tracking of parcels can be performed online (http://www.dhl.com.au/en/express/tracking.html).

Shipping Terms and Conditions:

• All shipping fees listed are non-negotiable and non-refundable.
• All delivery times are given as a guide only and are in no way guaranteed by MyMobile or the carrier.
• Any failed deliveries due to inaccurate or incomplete shipping details provided by the buyer or unavailability of the receiver will incur a $25.00 re-delivery fee.
• Once an item has been shipped, it is the buyer’s responsibility to liaise with the shipping carrier in relation to the delivery of their parcel.
• Once a parcel is accepted and signed for, it will be deemed to be delivered and will no longer be available to claimed under transit insurance.
• If a parcel is damaged in transit, the receiver must reject the delivery and advise MyMobile and the shipping carrier immediately.
• If a parcel is lost in transit, the buyer must open an investigation with the shipping carrier.
• MyMobile will only arrange replacement of the order once the investigation has been completed and providing the buyer selected transit insurance at the time of the initial purchase.

Explore the Versatility of the Hollyland VenusLiv Air

• Professional 4K Ultra-HD Streaming and Recording: The Hollyland VenusLiv Air delivers cinema-grade 4K resolution at 30 fps for crystal-clear live streaming and recording. With multiple output options UVC, HDMI, and RTMP you can seamlessly broadcast in 4K, Full HD, or 720p to platforms like YouTube, Twitch, and Facebook, ensuring sharp, professional-quality visuals for any production.
  
  
• Hybrid Autofocus with Large 1/1.3-Inch CMOS Sensor: Equipped with a 1/1.3-inch CMOS sensor and hybrid autofocus (phase + contrast detection), the camera ensures fast, precise, and continuous focus even in challenging lighting. The F1.05 aperture lens (equivalent F3.6) captures vivid colors and exceptional depth of field, making it ideal for live shows, interviews, and creative video content.
  
  
• Versatile Connectivity and Multi-Platform Integration: Designed for ultimate flexibility, the VenusLiv Air includes HDMI 2.0 output, USB-C 3.0, RJ45 network port, and 3.5mm audio jack covering everything from traditional broadcasting setups to plug-and-play computer streaming. Dual-band Wi-Fi (2.4G + 5G) and Bluetooth 5.0 enable wireless control and remote operation, making live production seamless and mobile.
  
  
• Integrated 3.0-Inch Touchscreen with Pro-Level Audio Support: The built-in 3.0-inch TFT touchscreen (480p) offers an intuitive live preview and quick settings adjustment without the need for an external monitor. With support for UAC wireless microphones, 3.5mm analog MIC/LINE IN, and UAC digital audio output, you can capture broadcast-grade audio directly in-camera for a polished, professional livestream.
  
  
• Compact, Lightweight, and Reliable for Any Environment: Weighing only 660 g, the VenusLiv Air is portable and studio-ready, built to perform in temperatures from -10°C to 40°C. With low power consumption (max 10W) and 12V DC input, it’s perfect for long shoots and live events. The rugged yet sleek design makes it an ideal choice for creators, educators, and professionals on the move.

The Hollyland VenusLiv Air is a professional 4K live-streaming camera built for creators who demand top-tier video and audio quality. Its hybrid autofocus and large CMOS sensor deliver cinematic visuals, while its wide range of connectivity options HDMI, USB-C, RJ45, and wireless ensures seamless streaming to any platform. With an integrated touchscreen, pro-level audio inputs, and robust, lightweight build, it’s the ultimate all-in-one solution for studio productions, live events, and on-the-go content creators.

Professional 4K Live Streaming Camera

The Hollyland VenusLiv Air is a powerful 4K live streaming camera designed for professional content creators, streamers, and videographers. Built with a 1/1.3-inch CMOS sensor and 5000W effective pixels, it delivers stunning 4K video output at 30 fps with exceptional clarity. The 4K optical fixed-focus lens features an F1.05 aperture (equivalent F3.6), 4x digital zoom, and a wide 84° diagonal field of view, ensuring sharp and vibrant visuals for any streaming or recording environment.

Advanced Connectivity and Smart Features

Equipped with multiple output options such as HDMI 2.0, USB-C (USB 3.0 & digital audio), RJ45 network port, and 3.5mm audio jack, the VenusLiv Air supports UVC, RTMP, and HDMI outputs for flexible live broadcasting. It offers dual-band 2.4G + 5G Wi-Fi and Bluetooth 5.0 for seamless wireless connectivity. The camera includes a 3.0-inch 480p TFT touchscreen, hybrid autofocus (Phase + Contrast), and continuous focus support, allowing smooth and accurate control during live production.

Reliable Power and User-Friendly Design

With a maximum power consumption of 10W and 12V 2A DC input, the VenusLiv Air is energy-efficient and reliable for long streaming sessions. It operates safely in a wide -10 °C to 40 °C temperature range and supports UAC wireless microphone input, 3.5mm analog MIC/LINE IN, and digital audio output for professional-grade sound. Compact yet powerful, weighing only 660g (+/-100g), this camera is perfect for professional live streaming, online events, and high-quality content creation.

At MyMobile, we stand behind the quality of our products with confidence, offering a comprehensive warranty included in the standard purchase price. Here's an in-depth look at what our warranty entails:

1. Australia-wide Warranty: Every product purchased from MyMobile comes with a warranty covering defects in materials and workmanship for a period listed below from the date of purchase. This warranty extends across Australia, ensuring our customers receive reliable support no matter where they are located.
2. Second-Hand Devices: For those opting for second-hand devices, rest assured they are backed by a 6-month warranty. We understand the importance of providing assurance even with pre-owned products, ensuring your satisfaction and peace of mind.
3. Australian Stock Devices: Devices sourced from Australian stock enjoy an extended warranty period of 24 months. We prioritize quality and reliability with locally sourced products, offering an additional level of assurance for our customers.
4. Imported Devices: Imported devices come with a 12-month warranty, providing adequate coverage for products sourced internationally. While these devices offer the same level of functionality and performance, our warranty ensures your investment is protected against unforeseen issues.
5. Repair Centers in Australia : MyMobile operates repair a center in Brisbane city, making it convenient for customers to access repair services when needed. Whether you're in Sydney, Melbourne, elsewhere, our service center ensures prompt and reliable assistance.
6. Assessment and Repair Guarantee: We guarantee assessments within 5 days of receipt, often completing them in even less time. For repairs, we aim to have your device back to you within 30 working days, with most repairs completed in under a week. In the rare event that we're unable to repair your device, we'll provide a replacement phone to minimize any inconvenience.
7. Return Postage Included: To streamline the warranty process, we cover the cost of return postage for items being sent back to us for repair or replacement. This service is available for customers within Australia, ensuring a hassle-free experience when seeking warranty support.
8. Detailed Warranty Period: Our warranty period begins upon receipt by the first end-user and varies depending on the component of the device. For example, the mobile device itself is covered for the specified period, while consumable parts and accessories have their respective warranty durations.
9. Transparency and Accountability: At MyMobile, we believe in transparency and accountability throughout the warranty process. We provide clear guidelines on warranty coverage, repair procedures, and customer responsibilities to ensure a smooth and fair experience for all parties involved.
10. Continued Commitment to Quality: Beyond the warranty period, MyMobile remains committed to delivering high-quality products and exceptional customer service. While our warranty provides coverage for specified defects and issues, we strive to exceed expectations in all aspects of our business to earn your trust and loyalty.

In summary, MyMobile's extended warranty offers comprehensive coverage, prompt service, and ongoing support to ensure your satisfaction and peace of mind with every purchase. We stand behind the quality of our products and are dedicated to providing a positive experience for all our customers, regardless of the device type selected.

Important Information 

Regarding warranty provisions, the Warranty Period will adhere to legal constraints and will not be extended, renewed, or transferable with subsequent resale, repair, or replacement of the item, unless sold through an authorized MyMobile wholesale channel. Repaired parts will be warranted for the remainder of the original Warranty Period or for sixty (60) days from the date of repair, whichever is longer.

If a replacement handset is offered, every effort will be made to provide a handset of the same make and model. In cases where an exact replacement is not feasible, MyMobile reserves the right to replace the item with a functionally equivalent model at its discretion. Should the original product be unavailable, a similar product up to the same value may be provided, determined by the last retail price of MyMobile prior to the replacement. It's important to note that replacements are not redeemable for cash, and the warranty from the original item will transfer to the replacement. This warranty cannot be extended or renewed in any manner and will expire on the same date as the original warranty item's expiration.

Regarding shipping, we do not accept liability for any shipping costs to or from non-Australian or New Zealand locations. Furthermore, we do not assume responsibility for any loss or damages that may occur during the transit of sent items or any tax-related fees for international shipments.

Upon receiving authorization with an RMA code, customers are expected to return the item or the affected part (if applicable) to the nominated Care Centre or MyMobile designated service location before the Warranty Period expires.

When making a Limited Warranty claim, customers may be required to present the item (or affected part), the original proof of purchase, which should be legible and unmodified, indicating the seller's name and address, purchase date and location, and the product type, as well as the IMEI or other serial number. It's important to note that this Limited Warranty only extends to the original, first end-user of the item and is not assignable or transferable to any subsequent purchaser. Lack of proof of purchase may hinder your ability to demonstrate contracting party status. Subsequent purchasers are encouraged to seek clarification of their rights from the ACCC.

Additionally, it's important to note that this Limited Warranty does not cover user manuals or any third-party software, settings, content, data, or links, whether included or downloaded during installation, assembly, shipping, or at any other point in the delivery chain.

To the extent permitted by applicable law, the repairer does not warrant that any manufacturer’s software will meet your requirements, work in combination with any hardware or software applications provided by a third party, or that the operation of the software will be uninterrupted or error-free.

Furthermore, the warranty does not extend to normal wear and tear (including wear and tear of camera lenses, batteries, or displays), transport costs (unless specified in the warranty option), defects caused by rough handling, misuse of the item, or any other acts beyond the reasonable control of MyMobile.

This Limited Warranty also excludes defects or alleged defects where the item was used with, or connected to, products, accessories, software, and/or services not manufactured, supplied, or authorized by MyMobile, or was used otherwise than for its intended use. Additionally, defects caused by viruses from unauthorized access to services, accounts, computer systems, or networks are not covered.

Defects where the battery has been short-circuited or where the seals of the battery enclosure or cells are broken and show evidence of tampering are also excluded from this warranty. Similarly, defects where the battery has been used in items other than those for which it has been specified are not covered.

This Limited Warranty does not apply if the item has been opened, modified, or repaired by anyone other than an authorized service center, or if it is repaired using unauthorized spare parts. Additionally, it does not apply if the item’s serial number, mobile accessory date code, or IMEI number has been altered or made illegible in any way.

Furthermore, the warranty does not apply if the item has been exposed to moisture, dampness, extreme thermal or environmental conditions, corrosion, oxidation, spillage of food or liquid, or influence from chemical products.

Lastly, the use of non-standard subscriber identity modules (SIMs) immediately voids all warranty offered with the handset. This includes copied SIMs, dual or multi-SIM modules, SIM adapters/carriers, or the use of a micro-SIM in a standard-sized SIM slot.