Shipping policy

MyMobile uses the services of the following carriers to deliver your products anywhere in Australia.

Shipping Type

Warehouse to Retail shop the express to you  ( free )

The order is Sent to our warehouse, there we pack all daily orders in one box and send it via DHL to our retail shop in brisbane city. Once we received the orders we inspect, pack and ship via express post, upload the tracking number. This process normally take about 7 to10 days 

DHL Direct 

The order is Sent to our warehouse, there we pack and send it via DHL direct uploading the tracking number ,This process takes about 5 to 7 days  with a small free of $39.99

Australia Post

This postal service reaches every corner of Australia. We use this service for smaller items shipped from our Australian-based warehouses (ie Regular and Registered Post). If available, tracking of parcels can be performed online (http://auspost.com.au/track/).

DHL

This courier service provides expedited deliveries to the majority of areas within Australia. We use this service for parcels shipped from our international-based warehouses (ie International Shipping). A signature is required for deliveries and must be to a physical street address only (ie No PO Boxes). Tracking of parcels can be performed online (http://www.dhl.com.au/en/express/tracking.html).

Shipping Terms and Conditions:

• All shipping fees listed are non-negotiable and non-refundable.
• All delivery times are given as a guide only and are in no way guaranteed by MyMobile or the carrier.
• Any failed deliveries due to inaccurate or incomplete shipping details provided by the buyer or unavailability of the receiver will incur a $25.00 re-delivery fee.
• Once an item has been shipped, it is the buyer’s responsibility to liaise with the shipping carrier in relation to the delivery of their parcel.
• Once a parcel is accepted and signed for, it will be deemed to be delivered and will no longer be available to claimed under transit insurance.
• If a parcel is damaged in transit, the receiver must reject the delivery and advise MyMobile and the shipping carrier immediately.
• If a parcel is lost in transit, the buyer must open an investigation with the shipping carrier.
• MyMobile will only arrange replacement of the order once the investigation has been completed and providing the buyer selected transit insurance at the time of the initial purchase.

Explore the Versatility of the DJI Mavic 4 Pro Fly More Combo (RC 2)

• Triple-Camera System with Ground breaking Image Quality: The DJI Mavic 4 Pro redefines aerial photography with its innovative triple-camera system, featuring a Hasselblad 4/3 CMOS main sensor with 100 MP, a 1/1.3″ medium telephoto camera (48 MP), and a 1/1.5″ telephoto camera (50 MP). Whether you're capturing wide cinematic landscapes, detailed mid-range shots, or distant subjects with up to 24x digital zoom, each lens delivers extraordinary resolution, dynamic range, and color fidelity. Professional photographers can shoot RAW photos, leverage multi-frame AEB, and record 6K video at 60fps, all while benefiting from DJI's advanced D-Log and HLG color profiles for post-processing flexibility.
  
  
• Exceptional Flight Performance and Long Endurance: With a maximum flight time of 51 minutes and hover time of 45 minutes, the Mavic 4 Pro outpaces the competition in endurance. It supports speeds up to 27 m/s in Sport Mode and offers a max flight distance of 41 km, enabling long-range operations with confidence. The high-capacity 6654 mAh Li-ion battery charges fully in just 51 minutes, and with the Fly More Combo, you get three intelligent batteries and a parallel charging hub, ensuring uninterrupted shooting sessions. The drone also boasts a wind resistance of 12 m/s, making it reliable in dynamic environments like coastlines or mountainous regions.
  
  
• Omnidirectional Sensing with Lidar and Vision Fusion: The Mavic 4 Pro's omnidirectional obstacle avoidance system is among the most advanced in the industry, combining binocular vision, infrared, and forward-facing LiDAR for superior situational awareness. It detects objects in all directions, with a 360° horizontal and vertical FOV, and offers precise obstacle avoidance up to 200 meters. With an effective sensing speed of 18 m/s, you can fly confidently in complex environments like forests, urban zones, or under bridges. DJI's AI-powered tracking and intelligent return-to-home features further ensure operational safety even in GPS-challenged areas.
  
  
• Flagship O4+ Transmission for Unmatched Range and Stability: Experience next-level connectivity with DJI's O4+ transmission system, supporting a maximum range of up to 30 km (FCC) and delivering 1080p live video at up to 60fps. Equipped with six antennas (2T4R) and a robust multi-band system operating at 2.4 GHz, 5.1 GHz, and 5.8 GHz, the Mavic 4 Pro ensures low-latency, high-reliability video and control signals even in environments with strong interference. The combo includes the DJI RC 2 remote controller, featuring a 5.5-inch FHD screen at 700 nits brightness, built-in 32 GB storage, and a seamless interface for professional workflows.
  
  
• Professional Workflow Ready: Eliminating the need for constant media swapping during shoots. Capture cinematic content in industry-standard formats like MP4 (H.264 ALL-I / H.265 / Standard) with a bitrate up to 1200 Mbps, and export via high-speed Wi-Fi 6 (80 MB/s) or O4+ (10 MB/s). With full support for JPEG and DNG (RAW) photos, as well as multiple creative video resolutions (including vertical shooting in 4K and 2.7K), this drone fits seamlessly into professional film and content production pipelines.

The DJI Mavic 4 Pro Fly More Combo (RC 2) is a powerhouse aerial platform designed for serious creators, professionals, and explorers. It delivers unmatched image fidelity, longest-in-class flight time, robust obstacle avoidance, and cutting-edge transmission technology. With versatile camera configurations, integrated high-speed storage, and intelligent battery solutions, it’s built to meet the demands of cinematic storytelling, surveying, inspection, and content creation — all in one compact, foldable package.

Unmatched Aerial Performance and Flight Efficiency
The DJI Mavic 4 Pro Fly More Combo (RC 2) is engineered for creators who demand top-tier aerial performance and extended flying time. Its cutting-edge imaging system captures crystal-clear 4K/120fps video and ultra-detailed stills, ideal for cinematic content or high-precision mapping. With enhanced battery life and optimized flight algorithms, the Mavic 4 Pro offers longer, more stable flights that push creative boundaries from above.

Reliable Control with the Advanced RC 2 Remote
Featuring the upgraded DJI RC 2 controller, this combo delivers smooth, real-time video transmission and enhanced signal strength—even in challenging environments. The ergonomic design and bright built-in display ensure precise control and high visibility in any condition. Combined with DJI’s O4 video transmission system, you get a responsive, immersive flying experience every time.

Comprehensive Combo for Maximum Versatility
The Fly More Combo equips you with everything you need for extended shoots, including extra intelligent flight batteries, a charging hub, spare propellers, and a custom carrying case. Whether you're exploring remote landscapes or capturing dynamic action shots, this all-in-one package ensures you're always ready to fly. With portability, power, and professional-grade results, the Mavic 4 Pro Fly More Combo is your ultimate creative companion in the sky.

At MyMobile, we stand behind the quality of our products with confidence, offering a comprehensive warranty included in the standard purchase price. Here's an in-depth look at what our warranty entails:

1. Australia-wide Warranty: Every product purchased from MyMobile comes with a warranty covering defects in materials and workmanship for a period listed below from the date of purchase. This warranty extends across Australia, ensuring our customers receive reliable support no matter where they are located.
2. Second-Hand Devices: For those opting for second-hand devices, rest assured they are backed by a 6-month warranty. We understand the importance of providing assurance even with pre-owned products, ensuring your satisfaction and peace of mind.
3. Australian Stock Devices: Devices sourced from Australian stock enjoy an extended warranty period of 24 months. We prioritize quality and reliability with locally sourced products, offering an additional level of assurance for our customers.
4. Imported Devices: Imported devices come with a 12-month warranty, providing adequate coverage for products sourced internationally. While these devices offer the same level of functionality and performance, our warranty ensures your investment is protected against unforeseen issues.
5. Repair Centers in Australia : MyMobile operates repair a center in Brisbane city, making it convenient for customers to access repair services when needed. Whether you're in Sydney, Melbourne, elsewhere, our service center ensures prompt and reliable assistance.
6. Assessment and Repair Guarantee: We guarantee assessments within 5 days of receipt, often completing them in even less time. For repairs, we aim to have your device back to you within 30 working days, with most repairs completed in under a week. In the rare event that we're unable to repair your device, we'll provide a replacement phone to minimize any inconvenience.
7. Return Postage Included: To streamline the warranty process, we cover the cost of return postage for items being sent back to us for repair or replacement. This service is available for customers within Australia, ensuring a hassle-free experience when seeking warranty support.
8. Detailed Warranty Period: Our warranty period begins upon receipt by the first end-user and varies depending on the component of the device. For example, the mobile device itself is covered for the specified period, while consumable parts and accessories have their respective warranty durations.
9. Transparency and Accountability: At MyMobile, we believe in transparency and accountability throughout the warranty process. We provide clear guidelines on warranty coverage, repair procedures, and customer responsibilities to ensure a smooth and fair experience for all parties involved.
10. Continued Commitment to Quality: Beyond the warranty period, MyMobile remains committed to delivering high-quality products and exceptional customer service. While our warranty provides coverage for specified defects and issues, we strive to exceed expectations in all aspects of our business to earn your trust and loyalty.

In summary, MyMobile's extended warranty offers comprehensive coverage, prompt service, and ongoing support to ensure your satisfaction and peace of mind with every purchase. We stand behind the quality of our products and are dedicated to providing a positive experience for all our customers, regardless of the device type selected.

Important Information 

Regarding warranty provisions, the Warranty Period will adhere to legal constraints and will not be extended, renewed, or transferable with subsequent resale, repair, or replacement of the item, unless sold through an authorized MyMobile wholesale channel. Repaired parts will be warranted for the remainder of the original Warranty Period or for sixty (60) days from the date of repair, whichever is longer.

If a replacement handset is offered, every effort will be made to provide a handset of the same make and model. In cases where an exact replacement is not feasible, MyMobile reserves the right to replace the item with a functionally equivalent model at its discretion. Should the original product be unavailable, a similar product up to the same value may be provided, determined by the last retail price of MyMobile prior to the replacement. It's important to note that replacements are not redeemable for cash, and the warranty from the original item will transfer to the replacement. This warranty cannot be extended or renewed in any manner and will expire on the same date as the original warranty item's expiration.

Regarding shipping, we do not accept liability for any shipping costs to or from non-Australian or New Zealand locations. Furthermore, we do not assume responsibility for any loss or damages that may occur during the transit of sent items or any tax-related fees for international shipments.

Upon receiving authorization with an RMA code, customers are expected to return the item or the affected part (if applicable) to the nominated Care Centre or MyMobile designated service location before the Warranty Period expires.

When making a Limited Warranty claim, customers may be required to present the item (or affected part), the original proof of purchase, which should be legible and unmodified, indicating the seller's name and address, purchase date and location, and the product type, as well as the IMEI or other serial number. It's important to note that this Limited Warranty only extends to the original, first end-user of the item and is not assignable or transferable to any subsequent purchaser. Lack of proof of purchase may hinder your ability to demonstrate contracting party status. Subsequent purchasers are encouraged to seek clarification of their rights from the ACCC.

Additionally, it's important to note that this Limited Warranty does not cover user manuals or any third-party software, settings, content, data, or links, whether included or downloaded during installation, assembly, shipping, or at any other point in the delivery chain.

To the extent permitted by applicable law, the repairer does not warrant that any manufacturer’s software will meet your requirements, work in combination with any hardware or software applications provided by a third party, or that the operation of the software will be uninterrupted or error-free.

Furthermore, the warranty does not extend to normal wear and tear (including wear and tear of camera lenses, batteries, or displays), transport costs (unless specified in the warranty option), defects caused by rough handling, misuse of the item, or any other acts beyond the reasonable control of MyMobile.

This Limited Warranty also excludes defects or alleged defects where the item was used with, or connected to, products, accessories, software, and/or services not manufactured, supplied, or authorized by MyMobile, or was used otherwise than for its intended use. Additionally, defects caused by viruses from unauthorized access to services, accounts, computer systems, or networks are not covered.

Defects where the battery has been short-circuited or where the seals of the battery enclosure or cells are broken and show evidence of tampering are also excluded from this warranty. Similarly, defects where the battery has been used in items other than those for which it has been specified are not covered.

This Limited Warranty does not apply if the item has been opened, modified, or repaired by anyone other than an authorized service center, or if it is repaired using unauthorized spare parts. Additionally, it does not apply if the item’s serial number, mobile accessory date code, or IMEI number has been altered or made illegible in any way.

Furthermore, the warranty does not apply if the item has been exposed to moisture, dampness, extreme thermal or environmental conditions, corrosion, oxidation, spillage of food or liquid, or influence from chemical products.

Lastly, the use of non-standard subscriber identity modules (SIMs) immediately voids all warranty offered with the handset. This includes copied SIMs, dual or multi-SIM modules, SIM adapters/carriers, or the use of a micro-SIM in a standard-sized SIM slot.