Shipping policy

MyMobile uses the services of the following carriers to deliver your products anywhere in Australia.

Shipping Type

Warehouse to Retail shop the express to you  ( free )

The order is Sent to our warehouse, there we pack all daily orders in one box and send it via DHL to our retail shop in brisbane city. Once we received the orders we inspect, pack and ship via express post, upload the tracking number. This process normally take about 7 to10 days 

DHL Direct 

The order is Sent to our warehouse, there we pack and send it via DHL direct uploading the tracking number ,This process takes about 5 to 7 days  with a small free of $39.99

Australia Post

This postal service reaches every corner of Australia. We use this service for smaller items shipped from our Australian-based warehouses (ie Regular and Registered Post). If available, tracking of parcels can be performed online (http://auspost.com.au/track/).

DHL

This courier service provides expedited deliveries to the majority of areas within Australia. We use this service for parcels shipped from our international-based warehouses (ie International Shipping). A signature is required for deliveries and must be to a physical street address only (ie No PO Boxes). Tracking of parcels can be performed online (http://www.dhl.com.au/en/express/tracking.html).

Shipping Terms and Conditions:

• All shipping fees listed are non-negotiable and non-refundable.
• All delivery times are given as a guide only and are in no way guaranteed by MyMobile or the carrier.
• Any failed deliveries due to inaccurate or incomplete shipping details provided by the buyer or unavailability of the receiver will incur a $25.00 re-delivery fee.
• Once an item has been shipped, it is the buyer’s responsibility to liaise with the shipping carrier in relation to the delivery of their parcel.
• Once a parcel is accepted and signed for, it will be deemed to be delivered and will no longer be available to claimed under transit insurance.
• If a parcel is damaged in transit, the receiver must reject the delivery and advise MyMobile and the shipping carrier immediately.
• If a parcel is lost in transit, the buyer must open an investigation with the shipping carrier.
• MyMobile will only arrange replacement of the order once the investigation has been completed and providing the buyer selected transit insurance at the time of the initial purchase.

Explore the Versatility of the Apple Watch Ultra 3 49mm Cellular (S)

• Rugged Build for Extreme Conditions: Apple Watch Ultra 3 features a durable titanium frame (grade 5) with a sapphire crystal front and ceramic/sapphire crystal back, making it resistant to harsh environments. It’s IP6X certified, 100m water-resistant, and swimproof up to 40 meters, meeting MIL-STD-810H military standards for durability.
  
  
• Vivid Retina LTPO3 OLED Display: The 1.98-inch Retina LTPO3 OLED display offers a peak brightness of 3000 nits, ensuring visibility even in direct sunlight. With a resolution of 514 x 422 pixels (~326 ppi), the display delivers sharp, bright visuals and is protected by scratch-resistant sapphire crystal glass.
  
  
• Advanced Connectivity & Communication: With 5G support, GSM, LTE, and HSPA connectivity, the Apple Watch Ultra 3 ensures fast data speeds and reliable connections. It also includes GPS (L1+L5), GLONASS, GALILEO, BDS, and QZSS for precise positioning, and emergency SOS via satellite for safety in remote locations.
  
  
• Comprehensive Health & Fitness Features: The watch includes a variety of sensors such as heart rate, accelerometer, gyro, SpO2, VO2max, barometer, and temperature (body and water). Additionally, it features a depth gauge with ±1m accuracy and an always-on altimeter for tracking your outdoor adventures from -500m to 9000m.
  
  
• Long-Lasting Battery & Fast Charging: With a 599 mAh lithium-ion battery, the Apple Watch Ultra 3 provides extended use, with wireless charging that reaches 0-80% in just 45 minutes. This ensures minimal downtime, keeping you connected and ready for any challenge.

The Apple Watch Ultra 3 49mm Cellular (S) is built for those who need a rugged, high-performance smartwatch. Featuring a bright 1.98-inch OLED display, 5G connectivity, and advanced health sensors, it’s perfect for outdoor adventurers. With fast charging and long battery life, it’s a reliable companion for extreme conditions. Available in Black and Natural colors, it combines durability, performance, and style for those who demand more from their smartwatch.

Apple Watch Ultra 3 49mm Cellular (S) Overview

The Apple Watch Ultra 3 49mm Cellular (S) was announced in September 2025 and officially released on September 19th. This rugged yet advanced smartwatch is designed for adventure seekers, athletes, and those who need a durable, high-performance device. With a robust 49 x 44 x 12 mm size and a weight of 61.6g (or 61.8g for the black model), it offers a substantial presence without sacrificing comfort. The watch features a titanium frame (grade 5) and is built with a sapphire crystal front and ceramic/sapphire crystal back. It is also IP6X certified, 100m water-resistant, and capable of withstanding the demands of extreme conditions, making it perfect for diving, swimming, and outdoor activities.

Display and Performance

The Apple Watch Ultra 3 boasts a massive 1.98-inch Retina LTPO3 OLED display, providing a peak brightness of 3000 nits, ensuring excellent visibility in bright sunlight. With a resolution of 514 x 422 pixels (~326 ppi), the screen delivers sharp and vibrant visuals. The display is protected by sapphire crystal glass for durability and scratch resistance. Running on watchOS 26, the Apple Watch Ultra 3 is powered by the Apple S10 chipset with a dual-core CPU and PowerVR GPU, offering smooth and responsive performance for all apps and tasks. Whether you’re tracking your workout, receiving notifications, or navigating, the large display and powerful internals make every interaction seamless.

Features and Battery

The Apple Watch Ultra 3 is packed with advanced sensors and features designed to support a wide range of activities. It includes an accelerometer, gyro, heart rate monitor, barometer, altimeter (capable of measuring from -500m to 9000m), compass, SpO2, VO2max, and temperature sensors (both body and water). Additionally, it features a depth gauge with ±1m accuracy, Ultra Wideband (UWB) support, and emergency SOS via satellite for added safety in remote areas. The watch supports 64GB of internal storage, has no camera, and uses an eSIM for cellular connectivity. Its 599 mAh Li-Ion battery charges wirelessly and can reach 0-80% in just 45 minutes, ensuring minimal downtime during your active adventures. Available in Black and Natural finishes, this model also includes dual speakers for enhanced sound quality.

At MyMobile, we stand behind the quality of our products with confidence, offering a comprehensive warranty included in the standard purchase price. Here's an in-depth look at what our warranty entails:

1. Australia-wide Warranty: Every product purchased from MyMobile comes with a warranty covering defects in materials and workmanship for a period listed below from the date of purchase. This warranty extends across Australia, ensuring our customers receive reliable support no matter where they are located.
2. Second-Hand Devices: For those opting for second-hand devices, rest assured they are backed by a 6-month warranty. We understand the importance of providing assurance even with pre-owned products, ensuring your satisfaction and peace of mind.
3. Australian Stock Devices: Devices sourced from Australian stock enjoy an extended warranty period of 24 months. We prioritize quality and reliability with locally sourced products, offering an additional level of assurance for our customers.
4. Imported Devices: Imported devices come with a 12-month warranty, providing adequate coverage for products sourced internationally. While these devices offer the same level of functionality and performance, our warranty ensures your investment is protected against unforeseen issues.
5. Repair Centers in Australia : MyMobile operates repair a center in Brisbane city, making it convenient for customers to access repair services when needed. Whether you're in Sydney, Melbourne, elsewhere, our service center ensures prompt and reliable assistance.
6. Assessment and Repair Guarantee: We guarantee assessments within 5 days of receipt, often completing them in even less time. For repairs, we aim to have your device back to you within 30 working days, with most repairs completed in under a week. In the rare event that we're unable to repair your device, we'll provide a replacement phone to minimize any inconvenience.
7. Return Postage Included: To streamline the warranty process, we cover the cost of return postage for items being sent back to us for repair or replacement. This service is available for customers within Australia, ensuring a hassle-free experience when seeking warranty support.
8. Detailed Warranty Period: Our warranty period begins upon receipt by the first end-user and varies depending on the component of the device. For example, the mobile device itself is covered for the specified period, while consumable parts and accessories have their respective warranty durations.
9. Transparency and Accountability: At MyMobile, we believe in transparency and accountability throughout the warranty process. We provide clear guidelines on warranty coverage, repair procedures, and customer responsibilities to ensure a smooth and fair experience for all parties involved.
10. Continued Commitment to Quality: Beyond the warranty period, MyMobile remains committed to delivering high-quality products and exceptional customer service. While our warranty provides coverage for specified defects and issues, we strive to exceed expectations in all aspects of our business to earn your trust and loyalty.

In summary, MyMobile's extended warranty offers comprehensive coverage, prompt service, and ongoing support to ensure your satisfaction and peace of mind with every purchase. We stand behind the quality of our products and are dedicated to providing a positive experience for all our customers, regardless of the device type selected.

Important Information 

Regarding warranty provisions, the Warranty Period will adhere to legal constraints and will not be extended, renewed, or transferable with subsequent resale, repair, or replacement of the item, unless sold through an authorized MyMobile wholesale channel. Repaired parts will be warranted for the remainder of the original Warranty Period or for sixty (60) days from the date of repair, whichever is longer.

If a replacement handset is offered, every effort will be made to provide a handset of the same make and model. In cases where an exact replacement is not feasible, MyMobile reserves the right to replace the item with a functionally equivalent model at its discretion. Should the original product be unavailable, a similar product up to the same value may be provided, determined by the last retail price of MyMobile prior to the replacement. It's important to note that replacements are not redeemable for cash, and the warranty from the original item will transfer to the replacement. This warranty cannot be extended or renewed in any manner and will expire on the same date as the original warranty item's expiration.

Regarding shipping, we do not accept liability for any shipping costs to or from non-Australian or New Zealand locations. Furthermore, we do not assume responsibility for any loss or damages that may occur during the transit of sent items or any tax-related fees for international shipments.

Upon receiving authorization with an RMA code, customers are expected to return the item or the affected part (if applicable) to the nominated Care Centre or MyMobile designated service location before the Warranty Period expires.

When making a Limited Warranty claim, customers may be required to present the item (or affected part), the original proof of purchase, which should be legible and unmodified, indicating the seller's name and address, purchase date and location, and the product type, as well as the IMEI or other serial number. It's important to note that this Limited Warranty only extends to the original, first end-user of the item and is not assignable or transferable to any subsequent purchaser. Lack of proof of purchase may hinder your ability to demonstrate contracting party status. Subsequent purchasers are encouraged to seek clarification of their rights from the ACCC.

Additionally, it's important to note that this Limited Warranty does not cover user manuals or any third-party software, settings, content, data, or links, whether included or downloaded during installation, assembly, shipping, or at any other point in the delivery chain.

To the extent permitted by applicable law, the repairer does not warrant that any manufacturer’s software will meet your requirements, work in combination with any hardware or software applications provided by a third party, or that the operation of the software will be uninterrupted or error-free.

Furthermore, the warranty does not extend to normal wear and tear (including wear and tear of camera lenses, batteries, or displays), transport costs (unless specified in the warranty option), defects caused by rough handling, misuse of the item, or any other acts beyond the reasonable control of MyMobile.

This Limited Warranty also excludes defects or alleged defects where the item was used with, or connected to, products, accessories, software, and/or services not manufactured, supplied, or authorized by MyMobile, or was used otherwise than for its intended use. Additionally, defects caused by viruses from unauthorized access to services, accounts, computer systems, or networks are not covered.

Defects where the battery has been short-circuited or where the seals of the battery enclosure or cells are broken and show evidence of tampering are also excluded from this warranty. Similarly, defects where the battery has been used in items other than those for which it has been specified are not covered.

This Limited Warranty does not apply if the item has been opened, modified, or repaired by anyone other than an authorized service center, or if it is repaired using unauthorized spare parts. Additionally, it does not apply if the item’s serial number, mobile accessory date code, or IMEI number has been altered or made illegible in any way.

Furthermore, the warranty does not apply if the item has been exposed to moisture, dampness, extreme thermal or environmental conditions, corrosion, oxidation, spillage of food or liquid, or influence from chemical products.

Lastly, the use of non-standard subscriber identity modules (SIMs) immediately voids all warranty offered with the handset. This includes copied SIMs, dual or multi-SIM modules, SIM adapters/carriers, or the use of a micro-SIM in a standard-sized SIM slot.