Shipping policy

MyMobile uses the services of the following carriers to deliver your products anywhere in Australia.

Shipping Type

Warehouse to Retail shop the express to you  ( free )

The order is Sent to our warehouse, there we pack all daily orders in one box and send it via DHL to our retail shop in brisbane city. Once we received the orders we inspect, pack and ship via express post, upload the tracking number. This process normally take about 7 to10 days 

DHL Direct 

The order is Sent to our warehouse, there we pack and send it via DHL direct uploading the tracking number ,This process takes about 5 to 7 days  with a small free of $39.99

Australia Post

This postal service reaches every corner of Australia. We use this service for smaller items shipped from our Australian-based warehouses (ie Regular and Registered Post). If available, tracking of parcels can be performed online (http://auspost.com.au/track/).

DHL

This courier service provides expedited deliveries to the majority of areas within Australia. We use this service for parcels shipped from our international-based warehouses (ie International Shipping). A signature is required for deliveries and must be to a physical street address only (ie No PO Boxes). Tracking of parcels can be performed online (http://www.dhl.com.au/en/express/tracking.html).

Shipping Terms and Conditions:

• All shipping fees listed are non-negotiable and non-refundable.
• All delivery times are given as a guide only and are in no way guaranteed by MyMobile or the carrier.
• Any failed deliveries due to inaccurate or incomplete shipping details provided by the buyer or unavailability of the receiver will incur a $25.00 re-delivery fee.
• Once an item has been shipped, it is the buyer’s responsibility to liaise with the shipping carrier in relation to the delivery of their parcel.
• Once a parcel is accepted and signed for, it will be deemed to be delivered and will no longer be available to claimed under transit insurance.
• If a parcel is damaged in transit, the receiver must reject the delivery and advise MyMobile and the shipping carrier immediately.
• If a parcel is lost in transit, the buyer must open an investigation with the shipping carrier.
• MyMobile will only arrange replacement of the order once the investigation has been completed and providing the buyer selected transit insurance at the time of the initial purchase.

Explore the Versatility of the Sony WH-1000X M5 Wireless NC Headphone M.Blue

• Industry-Leading Noise Cancellation Technology: The WH-1000XM5 features advanced noise-canceling processors that intelligently adapt to your surroundings for maximum quietness. Dual processors work with multiple microphones to block out a wide range of ambient noise. Whether traveling, commuting, or working, you enjoy an immersive and distraction-free listening experience.
  
  
• High-Resolution Audio with 30 mm Driver Unit: Equipped with a custom 30 mm driver and neodymium magnets, these headphones deliver exceptional clarity and rich sound detail across all frequencies. Support for LDAC enables high-resolution audio over Bluetooth, ensuring studio-quality playback. From deep bass to clear highs, the XM5 provides a premium audio experience.
  
  
• Exceptional Comfort and Lightweight Design: Designed for long listening sessions, the headphones feature soft, pressure-relieving ear cushions and a lightweight 250 g body. The smooth over-ear design enhances comfort while improving acoustic isolation. This ensures a cozy fit whether you're working, studying, or listening on the go.
  
  
• Up to 40 Hours Battery Life with Quick Charging: Enjoy up to 30 hours of playback with noise cancellation on and up to 40 hours with it off, making them ideal for long trips and extended workdays. With USB fast charging, a short charge provides hours of listening time. These headphones deliver consistent power and reliability throughout the day.
  
  
• Intelligent Connectivity and Smart Features: Bluetooth 5.2 ensures stable wireless performance with support for SBC, AAC, and LDAC codecs. Features like NFC pairing, Ambient Sound Mode, Quick Attention, and Personal NC Optimizer enhance everyday usability. Built-in smart controls allow seamless switching between noise canceling and ambient sound environments.

The Sony WH-1000XM5 Wireless Noise-Canceling Headphones in Midnight Blue combine premium sound, cutting-edge noise cancellation, and all-day comfort. With high-resolution audio, intelligent smart features, and up to 40 hours of battery life, they deliver a top-tier listening experience for travel, work, and entertainment. These headphones represent Sony’s finest blend of performance, comfort, and innovation for everyday use.

Premium Noise-Cancelling Audio Experience

The Sony WH-1000X M5 Wireless Noise-Cancelling Headphones in Midnight Blue deliver exceptional sound quality and industry-leading noise cancellation. Built with a closed, dynamic over-ear design and powered by 30 mm drivers with a wide 4 Hz–40,000 Hz frequency response, these headphones ensure detailed, immersive audio across all genres. With support for high-resolution LDAC, SBC, and AAC codecs, listeners enjoy crisp wireless audio whether streaming, commuting, or working.

Long-Lasting Comfort & Battery Performance

Weighing just 250 g, the WH-1000X M5 provides a comfortable all-day listening experience. Its powerful battery supports up to 30 hours of playback with noise canceling on and 40 hours with it off, while a full charge takes approximately 3.5 hours via USB. For calls, it offers up to 24 hours of communication time (NC ON), ensuring reliable performance for work and travel. The detachable 1.2 m audio cable allows wired listening with excellent sensitivity even when powered off.

Smart Connectivity & Advanced Features

Equipped with Bluetooth 5.2, the M5 supports stable, low-latency connections with a 10 m range and compatibility with A2DP, AVRCP, HFP, and HSP profiles. Its features include NFC quick pairing, Personal NC Optimizer, Ambient Sound Mode, Quick Attention, and Ambient Pressure Optimizing, giving users full control in any environment. Whether for high-resolution music, travel, or productivity, the WH-1000X M5 combines intelligent technology with outstanding audio performance.

At MyMobile, we stand behind the quality of our products with confidence, offering a comprehensive warranty included in the standard purchase price. Here's an in-depth look at what our warranty entails:

1. Australia-wide Warranty: Every product purchased from MyMobile comes with a warranty covering defects in materials and workmanship for a period listed below from the date of purchase. This warranty extends across Australia, ensuring our customers receive reliable support no matter where they are located.
2. Second-Hand Devices: For those opting for second-hand devices, rest assured they are backed by a 6-month warranty. We understand the importance of providing assurance even with pre-owned products, ensuring your satisfaction and peace of mind.
3. Australian Stock Devices: Devices sourced from Australian stock enjoy an extended warranty period of 24 months. We prioritize quality and reliability with locally sourced products, offering an additional level of assurance for our customers.
4. Imported Devices: Imported devices come with a 12-month warranty, providing adequate coverage for products sourced internationally. While these devices offer the same level of functionality and performance, our warranty ensures your investment is protected against unforeseen issues.
5. Repair Centers in Australia : MyMobile operates repair a center in Brisbane city, making it convenient for customers to access repair services when needed. Whether you're in Sydney, Melbourne, elsewhere, our service center ensures prompt and reliable assistance.
6. Assessment and Repair Guarantee: We guarantee assessments within 5 days of receipt, often completing them in even less time. For repairs, we aim to have your device back to you within 30 working days, with most repairs completed in under a week. In the rare event that we're unable to repair your device, we'll provide a replacement phone to minimize any inconvenience.
7. Return Postage Included: To streamline the warranty process, we cover the cost of return postage for items being sent back to us for repair or replacement. This service is available for customers within Australia, ensuring a hassle-free experience when seeking warranty support.
8. Detailed Warranty Period: Our warranty period begins upon receipt by the first end-user and varies depending on the component of the device. For example, the mobile device itself is covered for the specified period, while consumable parts and accessories have their respective warranty durations.
9. Transparency and Accountability: At MyMobile, we believe in transparency and accountability throughout the warranty process. We provide clear guidelines on warranty coverage, repair procedures, and customer responsibilities to ensure a smooth and fair experience for all parties involved.
10. Continued Commitment to Quality: Beyond the warranty period, MyMobile remains committed to delivering high-quality products and exceptional customer service. While our warranty provides coverage for specified defects and issues, we strive to exceed expectations in all aspects of our business to earn your trust and loyalty.

In summary, MyMobile's extended warranty offers comprehensive coverage, prompt service, and ongoing support to ensure your satisfaction and peace of mind with every purchase. We stand behind the quality of our products and are dedicated to providing a positive experience for all our customers, regardless of the device type selected.

Important Information 

Regarding warranty provisions, the Warranty Period will adhere to legal constraints and will not be extended, renewed, or transferable with subsequent resale, repair, or replacement of the item, unless sold through an authorized MyMobile wholesale channel. Repaired parts will be warranted for the remainder of the original Warranty Period or for sixty (60) days from the date of repair, whichever is longer.

If a replacement handset is offered, every effort will be made to provide a handset of the same make and model. In cases where an exact replacement is not feasible, MyMobile reserves the right to replace the item with a functionally equivalent model at its discretion. Should the original product be unavailable, a similar product up to the same value may be provided, determined by the last retail price of MyMobile prior to the replacement. It's important to note that replacements are not redeemable for cash, and the warranty from the original item will transfer to the replacement. This warranty cannot be extended or renewed in any manner and will expire on the same date as the original warranty item's expiration.

Regarding shipping, we do not accept liability for any shipping costs to or from non-Australian or New Zealand locations. Furthermore, we do not assume responsibility for any loss or damages that may occur during the transit of sent items or any tax-related fees for international shipments.

Upon receiving authorization with an RMA code, customers are expected to return the item or the affected part (if applicable) to the nominated Care Centre or MyMobile designated service location before the Warranty Period expires.

When making a Limited Warranty claim, customers may be required to present the item (or affected part), the original proof of purchase, which should be legible and unmodified, indicating the seller's name and address, purchase date and location, and the product type, as well as the IMEI or other serial number. It's important to note that this Limited Warranty only extends to the original, first end-user of the item and is not assignable or transferable to any subsequent purchaser. Lack of proof of purchase may hinder your ability to demonstrate contracting party status. Subsequent purchasers are encouraged to seek clarification of their rights from the ACCC.

Additionally, it's important to note that this Limited Warranty does not cover user manuals or any third-party software, settings, content, data, or links, whether included or downloaded during installation, assembly, shipping, or at any other point in the delivery chain.

To the extent permitted by applicable law, the repairer does not warrant that any manufacturer’s software will meet your requirements, work in combination with any hardware or software applications provided by a third party, or that the operation of the software will be uninterrupted or error-free.

Furthermore, the warranty does not extend to normal wear and tear (including wear and tear of camera lenses, batteries, or displays), transport costs (unless specified in the warranty option), defects caused by rough handling, misuse of the item, or any other acts beyond the reasonable control of MyMobile.

This Limited Warranty also excludes defects or alleged defects where the item was used with, or connected to, products, accessories, software, and/or services not manufactured, supplied, or authorized by MyMobile, or was used otherwise than for its intended use. Additionally, defects caused by viruses from unauthorized access to services, accounts, computer systems, or networks are not covered.

Defects where the battery has been short-circuited or where the seals of the battery enclosure or cells are broken and show evidence of tampering are also excluded from this warranty. Similarly, defects where the battery has been used in items other than those for which it has been specified are not covered.

This Limited Warranty does not apply if the item has been opened, modified, or repaired by anyone other than an authorized service center, or if it is repaired using unauthorized spare parts. Additionally, it does not apply if the item’s serial number, mobile accessory date code, or IMEI number has been altered or made illegible in any way.

Furthermore, the warranty does not apply if the item has been exposed to moisture, dampness, extreme thermal or environmental conditions, corrosion, oxidation, spillage of food or liquid, or influence from chemical products.

Lastly, the use of non-standard subscriber identity modules (SIMs) immediately voids all warranty offered with the handset. This includes copied SIMs, dual or multi-SIM modules, SIM adapters/carriers, or the use of a micro-SIM in a standard-sized SIM slot.